American Express Careers

SD Analyst

Gurgaon, India
Digital Commerce Technology

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Job Description

Would you like to be part of an exciting team which delivers and improves technology capabilities, enabling colleagues to share information, collaborate better and communicate across digital channels?  We need your energy and expertise to do so.
Technology Digital Workplace is seeking to recruit an experienced engineering specialist, who will support our deployment of world class experiences for colleagues & engineering teams globally.  You will have access to cutting edge tools, engage with a progressive, whilst working in a fast-faced environment where thinking outside of the box is championed.  

Key Responsibilities
Ensures that Service Delivery work meet the agreed quality standards of documentation and reporting.
Assists in problem solving of issues and undertakes the development and deployment of preventative maintenance procedures.
Adds to continuous service improvement by maintaining standard methodologies and knowledge repositories
Supervise and enhance the store function for future transformation

Aligning to the American Express Framework for Winning, we will  
Focus on the customer as a platform for growth
Bring continuous innovation to our existing offerings
Develop products and services to meet emerging needs of customers
Craft the most seamless and secure digital experience for customers
Set “THE” standard for customer experience
Attract and engage the best colleagues in the industry
Maintain safe and sound business practices, consistent with regulatory expectations

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

Prior experience performing as an Engineer within a product engineering organization
Experience using a variety of software languages
Bachelor’s Degree in related field required 

Knowledge/Skills 
•Understanding of applicable programming methodologies and conceptual knowledge of systems analysis and design methodologies
•Adaptive Communication
•Application Support
•Business Analysis
•Incident Management
•IT Infrastructure
•Problem Management
•Service Level Management
•Problem Solving
•Programming/Software Development
•SDLC Methodologies and Practices
•System/Platform Domain Knowledge
•Industry and Company Knowledge
•Technology Industry Trends
•Collaboration & Teamwork
•Bring a diverse mindset to the team and willing to challenge the status quo
•Excited to participate in evolving and driving Digital Workplace tools and services strategy
•Candidates will have experience of designing and developing content using industry standard toolsets and taking a multimedia approach to engage and excite our audience - All while having some fun.
•Ability to communicate effectively in visual, oral and written form and deliver engaging presentations
•The ability to apply concepts, techniques and theory of other disciplines to instructional design strategy
•Demonstrate thought leadership and the ability to drive innovation
•Experience of working in an Agile delivery framework is a plus.  
•Exceptional organization and coordination skills
•Proven track record in sharing ideas and concepts, including how these are linked to the bigger picture
•Educated with a preference on a technical degree and 4+ years with related work experience.

ReqID: 19007875
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 3, 2019, 4:58:10 AM
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