American Express Careers

Manager, Premium Benefits & Events UK & ICC

London, United Kingdom
Digital Commerce Marketing

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Job Description


The successful candidate will play a vital role in the UK & ICC Premium Product & Customer Marketing team responsible for the management of our Platinum and Centurion Benefits and the Events strategy across our premium products.


Our event programme across our super-premium products has expanded significantly in recent years and plays a critical role in delivering experiential value to our most premium customers.  This role will define the strategy to deliver on this promise, leading a team to curate and deliver bespoke events as well as manage core agencies, such as Cultural Comms, to deliver content and access.  In addition, the successful candidate will take the lead in identifying opportunities to broaden our ongoing access programme for our premium customers, across priority categories including Travel, Dining, Sports, Arts & Entertainment, Bars & Clubs, whilst managing and renegotiating local partnerships which are core to our premium value proposition. 


Key responsibilities:

  • Strategic ownership of our Platinum and Centurion events strategy to deliver on experiential value for our premium products

  • Oversight and delivery of both our Platinum / Centurion event programmes (through the management of two specialist contractors)

  • Management of our key benefit partnerships as UK & ICC relationship lead and responsibility for negotiating favourable commercial terms with new partners or renegotiating existing

  • Build a pipeline and deliver new partnerships to expand our access programme in line with our premium product strategy

  • Ensure ongoing optimisation of benefits marketing campaigns to drive CM engagement and usage of core benefits and events; deliver against partner contractual commitments

  • Manage and enhance the end to end customer experience for premium benefits and drive differentiation across our premium portfolios

  • Ownership of reporting and tracking for all benefits programme KPIs in partnership with Finance and Business Intelligence teams

  • Effective management of the Cost of Cardmember Services (COCMS) budget line to deliver product profitability including partner payments and tracking

  • Developing a pipeline of one-off merchant WOW benefits for both Centurion and Platinum Cardmembers, to reinforce product value and drive enhanced customer engagement

  • Leading a team of five (three direct reports)


Salary: Competitive

Opening date for applications: 01/07/2019

Closing date for applications: 29/07/2019


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Qualifications


Required skills

  • Understanding of the luxury market, premium card landscape & high net-worth consumer essential

  • Prior experience working in luxury marketing communications and B2C customer events for high net-worth customers essential – ideally bespoke events / money can’t buy access

  • Experience in developing strategic marketing plans to meet partner contractual terms

  • Commercial acumen with proven ability to successfully influence and negotiate contractual agreements with external partners to deliver benefits or access for customers at favourable commercials

  • Outstanding relationship management skills, ability to build effective working relationships with both internal / external stakeholders and partners to drive results

  • Thought-leader and customer advocate, who can define and drive team strategy

  • Results driven, with outstanding project management skills

  • Excellent communication and influencing skills

  • Proven experience of people leadership essential - demonstrated ability to lead and develop a high performance team

  • High energy and an optimistic attitude

  • BA degree or equivalent required


Why American Express?

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

 

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).



ReqID: 19007886
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 28, 2019, 7:45:09 AM
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