American Express Careers

Analyst - GM&NS Regional Client Group (East)

New York, New York

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Job Description

The Regional Analyst is responsible for supporting the Global Merchant & Network Services (GM&NS) Regional Client Group East Team. As an integral part of the team, the Regional Analyst will provide support to a diverse portfolio of over 2,000 accounts, totaling approximately $28BN in Discount Billed Volume. This is a highly strategic and analytical role reporting to a Director with a team of Regional Client Managers.  The role will provide an opportunity for the Analyst to develop knowledge of the Global Merchant & Network Services business, gain experience working as part of a global organization, drive and lead key projects, as well as gain deep industry insight into some of the most strategic segments of the merchant business.  Through project management and analytical assessment of data the Regional Analyst will collaborate with its respective team to increase portfolio profitability, drive incremental revenue and improve merchant satisfaction.    
  • Research, analyze and prepare data and insights for industry analysis and merchant strategy development.
  • Analyze business data and generate insights with a focus on account prioritization, pipeline management and CLMs scorecard results.
  • Participates in projects such as prioritization of merchant portfolios, analysis of business results and pipelines, competitive evaluations and short-term projects.
  • Play an active role in the team, contributing ideas and recommendations to help drive growth of charge volume across the portfolio.
  • Support reoccurring and ad-hoc reporting requirements for internal and external customers using reporting and data tools.
  • Review and analyze merchant acceptance practices across a variety of industry verticals and segments (B2B, online, etc).
  • Act as conduit to other parts of the AMEX enterprise as needed to drive business results.
  • Attend merchant meetings with Client Managers as needed & appropriate.
  • Share and leverage best practices across the group and across the RCG team.


  • Analytical skills and financial acumen, comfortable using data to formulate and support theories.
  • Proven decision making and problem-solving capabilities.
  • Strong analytical and strategic thinker; able to be agile and move projects forward in a timely manner to drive results
  • Excellent organization and project management skills.
  • Strong verbal and written communication skills.
  • Ability to manage multiple projects at various stages simultaneously and with agility.
  • Demonstrated collaboration skills, able to drive results working across multiple partners at various levels throughout the organization.
  • Ability to work cohesively with senior leaders.
  • Proven ability to learn business systems, including reporting and CRM tools.
  • Advanced PowerPoint and Excel skills.
  • 2 years of similar work experience.
  • Bachelor's Degree.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19008006
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 6, 2019, 11:24:38 AM
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