American Express Careers

Service Executive DTE

Taipei, Taiwan
Customer Care Operations


Job Description

  • Responsible for handling Premium Card Travel Services, which includes CRS reservation, fare quotation, BSP ticketing and VISA/travel related arrangements.
  • Potential to impact card retention and card spend in the Premium product lines.
  • Be able to resolve issues that may arise with card members with a sense of urgency with proper supervision.
  • Commitment to high quality customer service by ensuring response to calls and emails are in a timely and professional manner.
  • Work closely with the outsourced suppliers to ensure complete and accurate processing of travel documents, as well as following the processes and procedures in place.
    • This include billing the correct amount to the correct account, claiming of correct commission / documentation fees, accurate quotation / issuance of Airline Privilege deals and managing daily Abacus queues.
  • Build professional relationships and rapport with our Premium Card members in order to deliver personalized customer experience This role may be subject to additional background verification checks.

Qualifications

  • College or above.
  • Sabre CRS capability ticketing knowledge.
  • 3 years in travel industry.
  • Good communication skills, willing to help people,and pleasant characteristics.
  • Good English communication capability.
  • Land and sea experience -Ability to work independently while contributing to a strong teamwork environment -Working knowledge of Microsoft Excel, Word and the Internet.
  • A pleasing personality with the ability to instill confidence in customers and colleagues.
  • Can work under high pressure.

This role may be subject to additional background verification checks.


ReqID: 19008092
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 6, 2019, 5:49:29 AM