American Express Careers

Instructional Designer

Brighton, United Kingdom
Human Resources

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Job Description


You’ll do more than the expected. You’ll do the unexpected.


The Global Servicing Learning Network (GSLN) is responsible for creating and delivering successful learning programs across the Global Servicing Network (GSN) for our newly hired colleagues and ensures that they continue to learn and develop throughout their tenure with the company. We support over 20,000 colleagues across the globe in 9 languages and in 20+ markets.


We are embarking on a multi-year, multi-million dollar transformation across all aspects of our business with an exciting new initiative called Chrysalis. Our vision is to create a next generation learning ecosystem that will deliver personalized and continuous learning at an accelerated pace to provide a consistent, world class customer experience every day.


We are looking for an Instructional Designer to build learning content that is engaging and interactive. We are looking for a leader that is accustomed to working in a matrix environment and translating business requirements into performance-based learning.  Through this role, you will have the unique opportunity to shape the future of learning at American Express.


The successful candidate will have experience designing, developing and designing training content in an agile environment. They should be able to provide insight into the global training business, with a track record for building high-impact, blended learning lessons and solutions. Collaboration is key; you will work closely with business partners and SMEs to drive the lesson level design and curriculum level fit from the design documents created.


Offer of a position at American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


No two days will be alike, but there are some things you can count on. You will:

  • Design, develop and build blended learning solutions in a team based environment

  • Design learning that reflects an understanding of the diversity of learners and groups of learner, including the demonstrated understanding of cultural differences that may apply

  • Acquire and apply new technology skills to instructional design practice

  • Build and deliver train the trainer sessions

  • Evaluate learning effectiveness using sound Instructional design assessment strategies


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Qualifications


Required skills:              

  • A degree or certification in Performance Technology, Instructional Design, Adult Learning, or Education strongly desired plus demonstrated experience of on the job application.
  • A degree or certification in Performance Technology, Instructional Design, Adult Learning, or Education strongly desired plus significant experience of on the job application.
  • Experience working in an agile and waterfall design environment
  • Extensive experience in Instructional design application with the ability to convert strategies to effective and engaging learning experiences
  • The ability to apply concepts, techniques and theory of other disciplines to instructional design assessment strategies
  • Strong proficiency with industry standard design software (Adobe Creative Suite , Articulate v9 or higher and Captivate v7 or higher)
  • Proven e-learning Design and Development experience and experience designing, developing and delivering emerging learning solutions including game-based learning, simulations and immersive scenarios requiring multiple branching elements strongly preferred
  • Demonstrated ability to communicate effectively with peers, driving diverse workgroups to collaborative solutions.
  • Proven project management and leadership skills with ability to manage multiple projects concurrently.
  • Experience with using Learning Management Systems strongly preferred.

 Why American Express?

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).



ReqID: 19008102
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 7, 2019, 5:13:45 AM
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