American Express Careers

Manager Training

Brighton, United Kingdom
Human Resources

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Job Description

Don’t just work for a market leading global company. Help grow one. 

The Global Servicing Learning Network (GSLN) is responsible for creating and delivering successful learning programs across the Global Servicing Network (GSN) for our newly hired colleagues and ensures that they continue to learn and develop throughout their tenure with the company. We support over 20,000 colleagues across the globe in 9 languages and in 20+ markets.

We are embarking on a multi-year, multi-million dollar transformation across all aspects of our business with an exciting new initiative called Chrysalis. Our vision is to create a next generation learning ecosystem that will deliver personalized and continuous learning at an accelerated pace to provide a consistent, world class customer experience every day.

We are looking for a Manager Training Design to help develop and deploy a learning strategy focused on Continuous Learning. We are looking for a leader that is accustomed to working in a matrix environment and will partner with leaders to define needs, translate business requirements into performance-based learning, and execute innovative learning solutions.  Through this role, you will have the unique opportunity to shape the future of learning at American Express.

Offer of a position at American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

No two days will be alike, but there are some things you can count on. You will:


  • Lead a team of learning & development professionals who will plan and execute against instructional design projects within an agile environment

  • Consult with colleagues and business partners across geographies to define and craft the learning strategy and key deliverables

  • Project manage a suite of projects ensuring they are delivered with desired business outcomes

  • Promote collaboration, partnership and relationships among the participants and stakeholders in a design project

  • Acquire and apply new technology skills to instructional design practice.

  • Design learning that reflects an understanding of the diversity of learners and groups of learners

  • Be a thought leader in instructional design and innovation

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:              

  • Required University Degree or higher in adult learning or equivalent work experience

  • Significant experience in Instructional Design

  • Documented experience in building learning strategies and performance results

  • Proven people leadership abilities, including the ability to work with vendors and contractors

  • Deep instructional design knowledge and application with the ability to convert this into engaging learning experiences

  • Proven project management and leadership skills with the ability to manage multiple projects concurrently

  • Exceptional communication skills and ability to build strong relationships at all levels in an organization

  • Strong analytical and strategic thinking skills

  • Flexible and responsive to rapid change, strong ability to operate in a very dynamic environment

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 19008104
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 7, 2019, 5:12:38 AM
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