American Express Careers

Quality Analyst

Bonifacio Global City, Philippines
Customer Care Operations

Job Description

GRPA Analyst – Target testing
At American Express we provide a series of excellence, our customers are our most valuable asset and our teams are the key to achieving this great goal. For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers. We seek creative and innovative people who are willing to join us in the challenges of the business and are committed to providing superior service.  
The GRPA Target Testing team is responsible for performing testing and driving controls across GSN processes. The candidate will support the team to execute monitoring across all GSN functional areas for regulatory and procedure adherence utilizing MIS reporting, analytics and enhanced capabilities.
Key Responsibilities:
  • Identify high risk behaviors/activities, regulatory and procedural errors through account/call review
  • Perform analysis and recommend/highlight process enhancements to operations
  • Partner with PMA/BST teams for alignment on Value Generation Sales practices and behaviors
  • Partner with MIS and Compliance teams to develop and execute new automated and targeted testing
  • Identify opportunities to drive the effectiveness and efficiency of the GRPA Target testing team
This role may be offered upon the successful completion of a background verification checks, subject to applicable laws and regulations


Qualifications :
  • Experience in testing programs is preferred
  • Prior experience in Targeted/automated based testing is preferred  
  • Ability to identify opportunities, collaborate with peers to develop solutions and drive these gaps to closure
  • Ability to work effectively and cooperatively with cross functional and global teams within GSN and across AXP
  • Must have good communication skills, strong analytical and problem solving skills
  • Organized with high attention to detail
  • Strong relationship building and influencing skills
  • Motivated, results oriented with commitment to deadlines
  • Positive attitude and flexibility to perform in updating environment
  • Proficient in PowerPoint, Word, Excel, MIS/VBA background is a plus
  • The Incumbent should have a minimum performance rating of G2/L2 in the last annual performance review. The Incumbent should not be on any form of performance review at the time of applying for the job.
  • Working hours : The incumbent should be flexible for a 24 hours work environment. 

ReqID: 19008364
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 6, 2019, 12:07:40 AM