American Express Careers

Sr Mgr - Product Development

Phoenix, Arizona
Consulting Operations

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Job Description

The incumbent, will primarily be responsible for the business architecture of Global Collection Capabilities within American Express. This is a business & technology facing role, mapping business process to capabilities, providing E2E solution for the prioritized features using program increments, ensuring flexible and global system/capability design and 1-2-year capability roadmap including performance, availability and test automation. The role involves working with product managers, business managers and engineering leaders to convert the business idea/vision into a development roadmap


The incumbent will also be responsible for multi-year strategy to modernize platforms within American Express, along with day to day solution management cadence in SAFE (Scaled Agile) framework across Collections processes. The successful individual ensures that the platform transformations meet the evolving needs of collection business through continual innovation, global/flexible design for new use cases to fuel growth, reduce time to market and manage losses. Requires strong organizational, technical and creative problem-solving skills. Requires strong stakeholder management and ability to influence across multiple levels of leadership. Must work well in a dynamic, complex environment and under deadline pressures. Propagates architectural flows and governance to a set of scrum teams and/or SAFE trains to deploy the new business features across markets and products for risk management.


In addition, the successful candidate will be managing the program management office (PMO) for the program and leading a PMO analyst.

  • Create architectural blueprints for business initiatives to ensure consistency across markets and products, track progress to move from legacy to future state platforms
  • Defining the architecture roadmap and deployment plan, working to ensure that risk processes and platforms are moving in right direction.
  • Ability to consolidate and correlate disconnected business needs, processes and articulate their collective relevance through analysis.
  • Demonstrate a solid understanding of the business process, drivers for change and recommend the right solution
  • Maintain the inventory and knowledge base on business processes, business capabilities and technical components along with other architectural artefacts e.g. data architecture, application architecture.
  • Manage solution cadence by interacting with partners (Risk, AET, Marketing) to identify needs, opportunities, and gaps, and solve problems
  • Brainstorming and negotiating effectively with various stakeholders to continuously come up with best design

Leading the program management office (PMO), including but not limited to:

  • Project management oversight across all projects and work streams within the program.
  • Production of all executive level presentation materials.
  • Production of all stakeholder communications.
  • Tracking of milestones and production of program level status reporting.
  • Issues, risk and change management

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. *


A successful candidate will have:

  • 3-5 years in agile product development and delivery
  • 1-2 years of Solution architecture experience
  • Credit and Collection Experience is a plus
  • A good balance of business acumen and technical knowledge with a proven track record of driving digital innovation and architecture with a customer-first mindset.
  • An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Scaled Agile Framework and principles.
  • Enthusiasm and passion for building great products and services and an ability to articulate product functionality.
  • Understanding of the evolving compliance and regulatory requirements and environment and how to incorporate technology, infrastructure and security requirements into the product design.
  • Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment
  • High degree of organization, individual initiative and personal accountability
  • An ability to solve complex problems and a highly analytical approach
  • MBA or Computer Science degree related technical field is ideal

ReqID: 19008434
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 7, 2019, 4:59:42 PM
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