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Project Analyst II

Sunrise, Florida
Consulting Operations

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Job Description

  • Manage and support Global New Accounts/ Global New Accounts Servicing Portal (GNASP) migration to Global Onboarding Optimization (GO2)/Pega transformational project while delivering process improvements throughout the implementation
  • Manage GO2 / Pega Business Rules Intake and Prioritization Process.
  • Support and guide the project team comprised of Operations, Technologies, Vendors and Business Partners accountable to accomplish project goals
  • Maintain clear documentation of project issues
  • Work with Global teams to implement key capability projects
  • Ensure all operational issues are resolved on time and with a high degree of quality
  • Assist with the development and maintain project documents such as user stories, project plans, project agreements and project updates for all projects
  • Attend scrum meetings and document/publish meeting recaps
  • Interface with Operations, Vendors, Technologies and Business Partners to discuss and resolve implementation issues
  • Ensure American Express Agile Project Management guidelines are followed on all projects


  • At least 2 years of project management experience
  • Experience in leading projects integrating new technical systems
  • Knowledge of Global New Accounts Servicing Portal processes, policies, and procedures is desirable
  • Proficient in MS Office applications. (Project, Excel, Word, PowerPoint)
  • Proficient in American Express Agile Project Management methodologies
  • Agile/SAFe project methodology experience
  • Experience in Global Onboarding Optimization (GO2)/Pega and Rally is a plus
  • Experience in taking direction from multiple sources
  • Proven ability to build strong business relationships across multiple organizations
  • Demonstrated ability in working effectively in a team environment
  • Demonstrates strategic thought leadership and intellectual curiosity to proactively identify opportunities, anticipate challenges, and provide creative solutions
  • Demonstrate ability in influencing without authority
  • Strong decision making skills
  • Proven ability to manage the change environment
  • Self-directed/self-starter
  • Ability to work with all levels of Management
  • Excellent presentation skills
  • Excellent verbal and written communication skills
  • Strong analytical and problem solving skills
  • Building business cases and cost benefit analysis
  • Excellent planning and follow up skills
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19008545
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 14, 2019, 9:35:25 AM
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