American Express Careers

Senior Relationship Manager - Melbourne

Melbourne, Australia
Client Management & Sales


Job Description

As the Account Development Manager you will be responsible for the retention, profitability and revenue growth of our key large market corporate clients. This will include charge volume growth as well as increasing the profitability within a defined portfolio of corporate card accounts. 

You will need to cross-sell other American Express solutions to meet client’s business needs as well as leverage American Express’ marketplace strengths to future advantage.

Principal Accountabilities:

• Develop in-depth understanding of your client portfolio as well as all aspects of client’s business, industry & marketplace.
• Recognize the criticality of an in-depth understanding for creating solutions that result in customer satisfaction and build long-term loyalty.
• Develop and execute strategic Partnership Plans Develop & execute an American Express Partnership Plan strategy for the client that adds value to the client’s business while ensuring that American Express ’revenue and profit objectives are met
• Apply project management & consultative selling techniques to direct activities toward a positive win/win outcome. 
• Build multi-layered client relationships. Be accountable for engaging, where appropriate, American Express senior leadership with client senior leadership as part of building relationship strategy; focus on building relationship at “VP” and/or “C” level within account base (CFO, CIO, CPO, CEO; VP Finance, VP Procurement, VP I.T.). 
• Differentiate American Express value proposition by being innovative, recommending solutions and providing strategic advice to communicate value for the customer. 
• Develop in-depth understanding of the market, including networking and reading, understanding the market, the competition, and issues impacting the customers business 

Qualifications

• University Degree in Business, Commerce or Finance would be desirable
• Proven experience of B2B selling and relationship management within large corporations 
• Previous industry experience in Banking, Accounting or Financial Services would be advantageous
• Excellent verbal & written business communication skills
• Understanding of technology in the Travel and Corporate Expense Management industry, including understanding of ERP/finance systems
• Ability to articulate American Express large market & global value propositions and translate into specific, tangible account action plans & results for each client
• Demonstrated strength & leadership with Sales, Negotiation, Account Management and Presentation Skills
• Ability to build strong relationships and manage a portfolio of large market and local accounts 
• Ability to drive innovation & change within the clients organisation as well as within Amex 
• Understanding of the dynamics of pricing units and its impact on the relationship between corporations, travel agents and principles 

This role will be subject to additional background verification checks.

ReqID: 19008578
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 14, 2019, 7:56:16 PM