American Express Careers

Client Manager

Sydney, Australia
Client Management & Sales

Job Description

The Client Management Group at American Express is looking for a Sydney based Client Manager, who will be responsible for establishing and maintaining deep, mutually-beneficial, long-lasting relationships with merchant customers from across different industries. The role requires a passionate Client Manager who will partner with and ensure the long-term success and growth of our merchant customers and who also possesses business development skills to identify untapped opportunities. 

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. At times you will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs and objectives. 

You will be accountable for identifying and driving new business opportunities to profitably grow the relationship and maximize the value delivered to merchants within the portfolio. The role will be accountable for identifying and driving new business opportunities to profitably grow the relationship and maximize the value delivered to key merchants. 

Key elements of the role include dealing with complex financial and operational matters and as a result you will need to demonstrate excellent relationship management, business acumen and communication skills. Additionally, you will need to identify and articulate the key customer objectives to develop strategies that will benefit both them and American Express. 

Key responsibilities and activities include: 
  • Build and maintain strong, long-lasting customer relationships across a diverse portfolio
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
  • Consultative selling of American Express Products to ensure the full business opportunities are maximized within Global Merchant Service and other business units within American Express
  • Understanding the competitive landscape to build strategies to retain and grow clients
  • Extensive internal communication with a variety of functions and business units
  • Development and implementation of account and marketing strategies that will deliver additional benefits and drive spend with American Express Card Members. 
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Excellent relationship management skills and a strong track record in managing complex account portfolios
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience working with data, qualitative research and financial models to build and develop compelling customer value propositions based on customer needs
  • Excellent verbal and written communications and presentation skills
  • Passionate about success with high standards of strategic thought leadership
  • Strong sales and negotiating experience and results/solution orientated
  • Ability to “think outside the box” and operate effectively in fast moving and rapidly changing matrix environment
  • Tertiary qualifications in a business or commerce discipline preferred
This role would suit someone from an account management or consulting background who is wanting to take the next step in their career. In return, we offer a generous base, car allowance as well as a parking space in the city to name a few of the benefits at American Express.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

ReqID: 19008669
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 12, 2019, 8:00:14 PM