American Express Careers

New Accounts Junior Analyst

Rome, Italy
Customer Care Operations

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Job Description

New Accounts Junior Analyst – Temporary Position

If you are passionate about delivering extraordinary service, results driven and interested in working for a world-class global brand, then the position with American may be an ideal fit for you.


Within our New Accounts team, we are looking for 5 New Accounts Junior Analysts who will be responsible for analyzing and processing our Credit Card requests from different acquisition channels and relative to all Card products offered by American Express.

In this role you will ensure extraordinary customer service by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us. The role also involves back office tasks such as mail correspondence and cases from our external and internal customers and customer facing service.



  • Assess the risk of fraud to prevent the company's exposure by activating systems for the prevention of future risks

  • Provide an exceptional level of support in call handling inbound/outbound for the verification of the information necessary in order to process card applications

  • Provide support in the management and resolution of requests from internal and external customers in accordance with the procedures and company policies, taking ownership of customer queries received via email and managing correspondence received via fax/post

  • Liaise with potential prospects Bank’s or Employee’s to perform additional verification as required

  • Continuously seek out new processing opportunities that could drive automation and ultimately improve customer satisfaction



  • Good Analytical Skills With Eye For Details

  • Excellent communication skills both verbally and written

  • Proven experience of delivering ‘above and beyond’ customer service with an understanding of the core Relationship Care principles is preferred

  • Fluent Italian knowledge and familiarity with English

  • Availability to work on shift

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Why American Express?


There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world – including Great Place to Work Italia’s Best Workplace amongst Large Companies ranking 1st in 2018 and Best Workplace for Millennials awards in 2017. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


We welcome applications from candidates with Protected Category status. If you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on or 00800 83 000038.

ReqID: 19008690
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 8, 2019, 11:04:23 AM
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