American Express Careers

Senior Operations Engineer

Bangalore, India
Digital Commerce Technology

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Job Description

In this role you will be responsible for the Enterprise Command Center’s performance on event management, troubleshooting on technical bridges, process implementation and all Operational Improvements. Must have a metrics-driven operational mindset, be passionate about details, make data-driven decisions and represent the ECC amidst high pressure situations in a professional manner.

 

 

Typical Activities

·       Lead operations staff in execution of daily activities

·       Identify opportunities for monitoring & remediation improvement

·       Provide technical leadership for team of ECC Analysts and Engineers

·       Develop Continuous Service Improvement methodology to reduce/remove repeat occurrence of customer disruption

·       Identify manual processes for refactoring, and processes that would benefit from automation/self-healing

·       Communicate and Level set with a variety of leadership teams

·       Remediate Level 1 technology issues directly through execution of standard operating procedures

·       Participate and assist with service restoration and proactive bridge calls

·       Support Mission Control efforts of major product launches and critical changes through monitoring and customized presentation layer


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

·       3+ years IT working experience in the areas of Application Performance Management and/or application monitoring

·       3+ years in network administration, system administration, or performance engineering / testing,

·       2+ years of solid enterprise level .NET or Java development/support/operations

·       2+ years of experience in web programming (JQuery, AJAX and other JavaScript frameworks)

·       4yr Degree in Computer Science, Computer Engineering or Information Technology

·       Experience with application technologies (J2EE, .NET, Citrix, Microservices)

·       Experience with database technologies (Oracle, DB2, MS SQL, PgSQL)

·       Good understanding of distributed applications

·       Good understanding of web and enterprise applications

·       Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements

·       Excellent organizational/time management skills

·       Must have strong interpersonal communication skills and a passion to learn new technology

·       Must have excellent presentation and writing skills as well as experience with creating professional reports and deliverables

·       Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results

·       Must have Management/Lead experience in a fast paced, high pressure environment

·       Must have troubleshooting skills

 

Desired Experience (optional)

·       ServiceNow Experience

·       Moogsoft Experience

·       Working in an agile/dev/ops environment

·       Strong understanding of ITIL methodology

·       Understanding of Network Protocols

 



ReqID: 19008723
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 20, 2019, 3:55:04 AM
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