American Express Careers

Senior Operations Engineer

Bangalore, India
Digital Commerce Technology

Apply Get Referred

Job Description

In this role you will be responsible for the Enterprise Command Center’s performance on event management, troubleshooting on technical bridges, process implementation and all Operational Improvements. Must have a metrics-driven operational mindset, be passionate about details, make data-driven decisions and represent the ECC amidst high pressure situations in a professional manner.



Typical Activities

·       Lead operations staff in execution of daily activities

·       Identify opportunities for monitoring & remediation improvement

·       Provide technical leadership for team of ECC Analysts and Engineers

·       Develop Continuous Service Improvement methodology to reduce/remove repeat occurrence of customer disruption

·       Identify manual processes for refactoring, and processes that would benefit from automation/self-healing

·       Communicate and Level set with a variety of leadership teams

·       Remediate Level 1 technology issues directly through execution of standard operating procedures

·       Participate and assist with service restoration and proactive bridge calls

·       Support Mission Control efforts of major product launches and critical changes through monitoring and customized presentation layer

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


·       3+ years IT working experience in the areas of Application Performance Management and/or application monitoring

·       3+ years in network administration, system administration, or performance engineering / testing,

·       2+ years of solid enterprise level .NET or Java development/support/operations

·       2+ years of experience in web programming (JQuery, AJAX and other JavaScript frameworks)

·       4yr Degree in Computer Science, Computer Engineering or Information Technology

·       Experience with application technologies (J2EE, .NET, Citrix, Microservices)

·       Experience with database technologies (Oracle, DB2, MS SQL, PgSQL)

·       Good understanding of distributed applications

·       Good understanding of web and enterprise applications

·       Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements

·       Excellent organizational/time management skills

·       Must have strong interpersonal communication skills and a passion to learn new technology

·       Must have excellent presentation and writing skills as well as experience with creating professional reports and deliverables

·       Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results

·       Must have Management/Lead experience in a fast paced, high pressure environment

·       Must have troubleshooting skills


Desired Experience (optional)

·       ServiceNow Experience

·       Moogsoft Experience

·       Working in an agile/dev/ops environment

·       Strong understanding of ITIL methodology

·       Understanding of Network Protocols


ReqID: 19008724
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 20, 2019, 3:54:26 AM
Apply Get Referred