American Express Careers

Business Development Executive

Gurgaon, India
Client Management & Sales

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Job Description

This channel is responsible for acquiring new merchants, driving intentional volumes from existing accounts and proactively servicing all merchants in the network.


Key Activity Critical Success Factors

• Generating and closing new acquisition signing leads in the assigned territory

• To achieve objective of coverage, quality signings for the territory

• Ensuring Merchant set up, welcome call and manages first 100 days to ensure activation

• Follow up on customer / employee generated leads

• Build relationships for success - consultative solution selling to ensure long term relationship building

• Own end to end resolution of reported Surcharge & Suppression cases

• Effective and efficient delivery of campaigns

• Proactive identification of incremental opportunities to leverage all client contacts based on needs, while potentially leveraging cross selling opportunities

• Provides first point of escalations from other contact channels

• Reinforce and demonstrate the Value Story to retain merchant and promote Card Acceptance

• Develop in-depth understanding of the customers and marketplace


Graduate with minimum of 2 years of sales experience or a post graduate from premium institute with 6 months of experience.

• Knowledge of competitive market place and industry practices

• Knowledge of AMEX merchant operating systems and information management systems

• Knowledge of AMEX processes and rules of engagement to coordinate / work with appropriate support resources

• AMEX Operational knowledge

• Effective use of consultative selling process

• Driving for results

• Collaborating and influencing others

• Effective time management skills

• Effective relationship building skills

• Effective in resolving conflict

• Effective negotiating skills

• Effective problem solving skills

• Team player

• Ability to establish and maintain credibility with external customers

• Adaptable to varying tasks according to account importance and / or size

• Use of quantitative data analysis to sell Value

• Readily accessible to satisfactorily address merchant changes / issues



Qualifications

Graduate with minimum of 2 years of sales experience or a post graduate from premium institute with 6 months of experience.

• Knowledge of competitive market place and industry practices

• Knowledge of AMEX merchant operating systems and information management systems

• Knowledge of AMEX processes and rules of engagement to coordinate / work with appropriate support resources

• AMEX Operational knowledge

• Effective use of consultative selling process

• Driving for results

• Collaborating and influencing others

• Effective time management skills

• Effective relationship building skills

• Effective in resolving conflict

• Effective negotiating skills

• Effective problem solving skills

• Team player

• Ability to establish and maintain credibility with external customers

• Adaptable to varying tasks according to account importance and / or size

• Use of quantitative data analysis to sell Value

• Readily accessible to satisfactorily address merchant changes / issues


ReqID: 19008808
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 14, 2019, 1:27:26 AM
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