American Express Careers

Global Digital Solutions & Strategy Analyst

New York, New York
Digital Commerce Marketing

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Job Description

 American Express (AXP) is on a journey to provide the world’s best customer experience every day.  The Digital Experience & Platforms team (DEP), within Global Commercial Services, is focused on designing and delivering a seamless digital experience that drives customer engagement as well as business growth.  The Digital Engagement & Measurement team within the DEP team enables best-in-class Commercial digital adoption and provides insights across the customer journey. 
The Global Digital Solutions & Strategy Analyst will be responsible for helping develop digital solutions for our top global clients.  This person will work closely with AXP clients and global account managers to build digital products and solutions to drive higher levels of customer engagement and business growth.  This person will work across cross-functional teams, including Digital Product, Technology, external technology companies, Marketing, and Servicing to help build integrated solutions.  She or he will possess outstanding analytics, thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment.
Key Responsibilities:
  • Support pipeline of global strategic accounts to inform proactive, tailored approach to driving opportunities to reinvent the digital experience for top clients
  • Review internal and external client feedback to share with business leaders and partners to influence product vision, strategy, and roadmap
  • Internalize the needs of clients and support the co-creation of digital solutions that propel engagement and business growth
  • Help support strategy development to scale best-in-class solutions to our core digital products and services and shape product roadmaps
  • Partner closely with Sales, Account Development, Product, Technology, Marketing, and Servicing teams to build sustainable digital solutions and drive adoption
  • Support communication of strategic insights from ongoing measurement and reporting of customer interactions in the digital channels
  • Gather and analyze competitive intelligence to help inform digital strategy
  • Contribute to the culture of learning, insight, and collaboration with enterprise partners
  • Influence creation of digital engagement assets to drive engagement
  • Opportunity to play an integral role in key digital initiatives for AXP’s Commercial customers


  • Strong analytical thinker with a track record of delivering high-quality work in a structured, methodical manner
  • Results-driven mindset with the ability to work under pressure, navigate through ambiguity, and balance multiple priorities
  • Passion for creating best-in-class products and customer experiences that are user-centric
  • High degree of accountability and integrity
  • Excellent verbal, written, presentation, and interpersonal communication skills with the ability to influence senior leaders and external stakeholders
  • Keen attention to detail
  • Ability to adapt quickly in a changing environment and operate well in ambiguity
  • Global and cultural mindset; experience working with international teams preferred
  • Desire to have fun and work on a fast-paced, high performing team
  • Bachelor’s degree required
  • 2-3 years of professional experience in strategy, product management, or client management preferred
 New York based at the American Express Tower.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19008850
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 15, 2019, 7:52:26 AM
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