American Express Careers

Global Collections Project Analyst

Kuala Lumpur, Malaysia
Consulting Operations

Job Description

This position is responsible to work with AXP Global Collections proprietary teams and Outside Agencies worldwide, across time zones and exhibit flexibility to work in a dynamic environment. 
  • This role has a direct working relationship with teams and strategic partners in JAPA&EMEA.
  • This position is responsible for supporting any Agency Management requirement : Back end process – support requirement, conduct process Audit and provide support to AXP Audit processes (ICT, IAG, PRSA) for the Global Partner Network. 
  • Candidate is responsible for execution and implementation of GSG -Global Collections Projects & best practices across global partner network. 
  • Candidate will be responsible for sizing, process mapping, and implementation of projects that impact the Global Collections organization, on time, and to budgetary constraints. 
  • Strong understanding of key drivers for process improvements at agencies, optimal settings for the key drivers, motivation behind actions/operational levers and impacts to results. 
  • This role will require strong focus on audit and adherence to compliance for Global Collections processes & support the Agency Management teams by managing processes and procedures 
  • Provide thought leadership and drive initiatives, processes & projects to ensure that Global Collections organizations and all agencies adhere to AXP and regulatory requirements and are audit ready at all times. 
  • Partner With portfolio managers / agencies to identify opportunities/root cause, deliver and monitor solutions to improve overall performance, process adherence, minimize risk. 
  • Partner with Compliance, GCO, Legal, Portfolio managers, Management and the agency staff at all levels in reviewing ideas, developing solutions and leading implementation and transformation. 
  • Create Management Reports, Business presentations, Communications & support any other Global Network Process tasks as assigned 
  • Requires execution expertise on stringent deadlines and Project/Assignment SLA/timelines. 
  • Define and track process adherence metrics across markets and agencies. 
  • Candidate must carry a small business owner mindset with strong relationship, communication and presentation skills.
Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Join us and you’ll soon see why.


  • College graduate or equivalent with minimum 4 years of experience preferably in financial services industry. 
  • Knowledge of Credit/Collections in general
  • Knowledge of regulatory processes would be preferred
  • Good communication skills (Verbal/written)
  • Working knowledge of MS Office
  • Amex product knowledge desirable. 
  • Good working interpersonal and negotiation skills & high result orientation. 
  • The incumbent should have fulfilled time-in-role criteria for current role as on the date of application deadline  
  • The incumbent should have a minimum performance rating of G3/L3 in the last annual PMP. 
  • The incumbent should not be on any level of counseling at the time of application deadline 
  • Only short listed candidates will be interviewed based on pre-screening criteria.

ReqID: 19009006
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 15, 2019, 9:25:01 PM