American Express Careers

Travel Analyst

Gurgaon, India
Travel

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Job Description

Function Description:
The Candidate Will Be Required To Work On Gds, Action Pnr's, issue refunds, Air Tickets, Drive Hotel & Car Invoices Etc.

Purpose of the Role:
Candidate Should Have Sound Knowledge Of Gds - Sabre. 
 Should Have sound Knowledge Of Fares rules & Ticketing, Should Be Able To Read And Interpret Fare Rules In Gds And Apply The Same While Issuing Tickets. 
 Should Be Able To Read And Interpret Fare Sheets From Fae – Intranet. 
Candidate Will Be Required To Action Pnrs and ensure SLA adherance. 
Should Have excellent Understanding Of Travel Business to ensure smooth day to day operations. 
 Candidate Should Be Result Oriented And Should Be Able To Resolve Queries From Market. 
Should Be A Self Starter & Quick Learner With Ability To Multi-Task 




Responsibilities:
The Incumbent Shall Ensure Compliance With Sla And Other Internal Guideline, Policies Related To The Business Area He/She Will Be Part Of. 
 Should Be Able To Maintain Excellent Quality Along With High Productivity. 
The candidate would Be Required Understand And Consistently Exceed Customer’s Expectations Whilst Ensuring Effective Teamwork At All Times. 
Should Have An Eye For Detail With High Focus On Quality And Controls


Qualifications

Critical Factors to Success:
Excellent Communication Skills
Excellent knowledge of GDS


Past Experience:
Knowledge Of Sabre will be advantage. Exposure to Ticketing, refunds & travel processes. Sound Knowledge Of Fare Calculation End to end Knowledge of travel business will be an added advantage. Effective Communication Skills Result Oriented And Self-motivated. Should be able to work under pressure situation.


Academic Background:
Graduate With 2-3 Years Of Experience in travel industry. Degree/Diploma In Travel - Air Fares & Ticketing


Functional Skills/Capabilities:
Knowledge Of Sabre will be advantage. Exposure to Ticketing, refunds & travel processes. Sound Knowledge Of Fare Calculation End to end Knowledge of travel business



Technical Skills/Capabilities:
Knowledge Of Ms-office, specially Excel and PPT Multi-tasking And effective Time Management skills. Knowledge Of Amex Travel Systems: Sabre/Central Command will Be An Added Advantage




Knowledge of Platforms:
Sabre
MS OFFICE


Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage


ReqID: 19009016
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 16, 2019, 7:34:15 AM
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