American Express Careers

Operations Support

Gurgaon, India
Customer Care Operations

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Job Description

Why American Express?


There’s a difference between having a job and making a difference.American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Function Description:

Data File Transmission Team implements / maintains the transmission of expense management data files between blue box and Corporate Clients. 

The key responsibilities of this position include the following:

• Project Manage the implementation of Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.
• Client Issue Resolution: Provide extraordinary customer issue resolution to Corporate Customer queries relating to expense management files. This requires customer centricity to understand each client need as each client has different transmission setup.
• Data analysis and presentation
• Report/Dashboard creation and change management
• Consulting account managers for insights and recommendations
• Other Departmental and administrative work
• Hours of Operations – ability to work in flexible shifts In a 24 Hour environment

Purpose of the Role : 
Project Manage the implementation of Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files. 
• Client Issue Resolution: Provide extraordinary customer issue resolution to Corporate Customer queries relating to expense management files. This requires customer centricity to understand each client need as each client has different transmission setup. 
• Data analysis and presentation
• Report/Dashboard creation and change management
• Consulting account managers for insights and recommendations
• Other Departmental and administrative work

Critical Factors to Success:
• Graduate with minimum 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment.
•Prior experience in (MS Office – Power Point, Excel, Access)
•Data Interpretation, visualization and reporting
•Stakeholder / Client Management
Excellent communication skills both verbal and written
• Proven ability to learn new skills in a technical environment – basic technology background is an added advantage.
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
• A team player should possess the skills to work and support team members
• The incumbent should have a performance rating of G2L2 or better in the last review

Qualifications

Past Experience: 
Graduate with minimum 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment.

Academic Background: 
Graduate

Functional Skills/Capabilities / Technical Skills/Capabilities:  
Prior experience in (MS Office – Power Point, Excel, Access)
•Data Interpretation, visualization and reporting
•Stakeholder / Client Management
• Proven ability to learn new skills in a technical environment – basic technology background is an added advantage. 
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision 
• A team player should possess the skills to work and support team members 
• The incumbent should have a performance rating of G3L3 or better in the last review

Behavioral Skills/Capabilities: 
Excellent communication skills both verbal and written

ReqID: 19009099
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 14, 2019, 12:31:58 AM
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