American Express Careers

Early Development Treatment Junior Associate

Rome, Italy
Client Management & Sales

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Job Description


American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success. Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more. We are committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.


Within the Small and Medium Enterprises Business Unit we are looking for Early Development Treatment Junior Associates with the objective to grow up billing.


  • This position will be responsible for High Potential new Amex Clients (tenure < 12 months) management by phone, ensuring a prefixed grow up of billing thanks to various expansion opportunities in order to reach an incremental spending volume of a defined target.

  • Expansion activities have the aim to underline available spending categories, remember products benefits, propose supplementary cards or upgrades, ecc.

  • To satisfy needs of customer respecting Amex policies.

  • Analyze accounts defining strategy for each customer in order to reach assigned target in terms of BCV Uplift.


These are the qualifications we're looking for:

  • Well organized and self-motivated 
  • Excellent verbal and written communication skills
  • Results driven against a specific scorecard
  • Strong customer focus
  • Proven problem solving and analytical skills
  • Drive, enthusiasm and a positive outlook
  • Preferred previous commercial experience, with a proven track of strong sales results
  • Experience identifying business expansion opportunities
  • Strong “Will to Win”
  • Strong negotiation skills
  • Strong time and productivity management
  • Good English level
  • Good working knowledge of Word, Excel and PowerPoint
  • University degree preferred.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Why American Express?


There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world – including Great Place to Work Italia’s Best Workplace amongst Large Companies ranking 1st in 2018 and Best Workplace for Millennials awards in 2017. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


We welcome applications from candidates with Protected Category status. If you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on or 00800 83 000038.

ReqID: 19009116
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 13, 2019, 5:25:14 AM
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