American Express Careers

Travel And Lifestyle Counselor – Temporary Position

Rome, Italy

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Job Description

Job description:

Position provide T&LS Customer’ requirements for both offline and online travel services and lifestyle services. He/She will handle requests both received by phone and through On-line tools. It is required a good knowledge of Airline, ferry and rail tickets sales, Tour Operator, Destination knowledge, hotel and Car bookings. Delivering “WOW” by providing innovative and extraordinary service. Consulting with your customers so that you can recommend relevant products and services that are perfectly tailored to their needs. Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment. Our Consultants use their passion for travel and lifestyle to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members. They are brand ambassadors who take pride in their ability to craft memorable trips, and deliver personalized solutions through our best-in-class service, exclusive programs and premium benefits – inspiring long-term relationships and loyalty along the way.Interact by phone with Card members with a strong focus on Service and Customer Care Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • High school or university degree

  • A good knowledge of travel and world and climate geography

  • Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services

  • Computer skills are vital as you’ll be using several different travel tools, all day, every day

  • Ability to use travel reservation systems, a good knowledge of one CRS preferably Sabre

  • A flair for building long-lasting customer relationships through your ability to carefully listen and your strong spoken and written communication skills

  • Strong time management and multi-tasking skills

  • The flexibility to work shifts, including weekends and bank holidays.

  • Follower of Travel and Lifestyle news/ trends

  • English both written and spoken is mandatory, second language may be a plus

  • Resilience and composure to remain positive under pressure and in changing circumstances    

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


We welcome applications from candidates with Protected Category status. If you require any assistance with the completion of this process – or need any reasonable adjustments to be made –then please contact the Recruitment Team on or 00800 83 000038.

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world – including Great Place to Work Italia’s Best Workplace amongst Large Companies and Best Workplace for Millennials awards in 2018. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

ReqID: 19009141
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 16, 2019, 4:46:59 AM
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