American Express Careers

Director, Payment Consulting, Hong Kong & Taiwan

Hong Kong, Hong Kong
Operations Risk Management

Job Description

The Payments Consulting Director plays an important role in identifying and delivering value to our merchants and payment processing partners, through the enablement of payment products and capabilities.  This role is responsible for payments processing consulting and technical servicing for the Hong Kong and Taiwan markets.  
Key responsibilities include:
  • Partnering with the Head of Merchant Services for Greater China, to develop payment processing strategies.   This includes migrating markets and/or key customers to an optimal payments infrastructure, driving coverage of newer payment technologies, for example EMV and Contactless, and reducing transaction processing expenses.
  • Developing deep relationships with our payment processing partners.   Demonstrating value through proactively supporting their goals, promptly addressing any technical issues, and engaging them on emerging payment trends.  
  • Coaching and leading a team that provides consultative sales support to merchants and our internal sales and relationship teams


  • Detailed understanding of merchant acquiring payment processing, point of sale technology and emerging payment technologies (for example, EMV, 3D Secure, Mobile, Tokenisation and QR).   And the ability to articulate complex issues in a simple, non-technical manner
  • Strong relationship leadership skills.  The ability to establish, build and leverage relationships with both contractual partners, internal stakeholders, and externally across the industry
  • Robust project/programme management skills with a track record of driving results on multiple initiatives concurrently
  • Outstanding people leadership skills
  • Strong consultative sales, facilitation and negotiation skills

ReqID: 19009208
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 14, 2019, 10:08:38 PM