American Express Careers

Special Agent - Cyber Crime Investigations

Pittsburgh, Pennsylvania
Operations Risk Management

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Job Description

This position will be seated at the National Cyber-Forensics & Training Alliance in Pittsburgh, Pennsylvania and will serve as a key liaison post for American Express with international law enforcement / private sector partners for the purpose of helping to reduce and control fraud losses and conducting external investigations into suspected fraud against American Express.  Emphasis will be placed on routine and moderately complex cases involving online activity. The incumbent will help to ensure the successful prosecution of individuals charged with committing crimes against the Company.

Responsibilities include but are not limited to:

  • Conduct routine and moderately complex cybercrime investigations with minimal supervision
  • Assist with highly complex cybercrime investigations (eg., involving organized and international criminal groups);
  • Collect and compile evidence; document investigative activity and evidence in case management system;
  • Pull data, locate records, and run reports; study data to uncover patterns, trends, and anomalies 
  • Interview victims, claimants, witnesses, suspects and potential suspects; record statements
  • Assist with undercover and/or sting operations
  • Work with national and international law enforcement agencies to investigate and prosecute crimes;
  • Work with law enforcement on fraud prevention initiatives;
  • Assist with forensic examination of plastic cards, paper documents and equipment (computers, hard drives, skimming devices, etc.)
  • Collaborate on fraud and cyber investigations with counterparts at other organizations
  • Prepare witness statements, provide information in response to court orders, and testify in court
  • Collaborate on fraud and cyber investigations with counterparts at other organizations
  • Collect intelligence about criminal networks or organized groups that commit financial crimes
  • Work with internal groups to help American Express minimize risk and exposure to fraud, especially through online channels


  • Bachelor’s Degree or other 4-year degree a plus. Preferred fields of study to include computer science, criminal justice and/or social sciences.
  • Ideal candidate will have at least 2 years’ experience in law enforcement and/or investigative work although candidates with advanced degrees will be considered.
  • Strong knowledge of computers, operating systems and system architecture a plus.
  • Should be well versed on the latest technology and current issues in the field.
  • Strong leadership and inter-personal skills to motivate and influence business colleagues, government agencies, law enforcement and industry partners to support all facets of the Company’s fraud reduction and risk initiatives.
  • Must be able to speak with authority as a subject matter expert to those of different skill levels in electronic crime investigations.
  • Required to be on call 24/7/365.
Additional Details:
  • Location: Pittsburgh, PA
  • Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Why American Express:

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

ReqID: 19009263
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 16, 2019, 1:31:49 PM
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