American Express Careers

Sr Mgr-Network Technical Ops

Phoenix, Arizona
Operations Risk Management

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Job Description

The Global Network Operations Certification team is responsible for the successful onboarding of network customers. This role manages the technical enablement of issuing/acquiring bank partners and 3-D Secure SafeKey vendors. As a leader of a large team, this position requires dynamic relationship management – both for direct reports and stakeholders. In addition to the operational onboarding management, this role is also expected to drive innovation and improvements to the support processes. To succeed in this role, it is critical that one understands the technical aspects of payments (i.e. authorization, settlement, network messaging, and authentication).


Key Responsibilities:

  • Team leadership of 13 individuals, spread across seven different locations
  • Operational workload management to ensure stakeholder needs are met
  • Manage escalations with poise and knowledge
  • Drive and implement change to existing processes
  • Communicate changes/updates/statuses to various stakeholders
  • Stand at the forefront of payment evolution, being able to understand new payment technologies and assess how to incorporate in to certification

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*


  • Passionate leader that can get the most out of each team member
  • Existing payment network knowledge or the ability to quickly learn technical specifications and payment lifecycle (authorization, settlement, etc.)
  • Cross functional collaboration and negotiation to influence change
  • Comfortable managing multiple responsibilities, often with ambiguity
  • Effective at driving results, evolving processes, and increasing team efficiency
  • Strong work ethic and willingness to learn
  • Demonstrated ability to adjust quickly to shifting priorities, multiple demands, and rapid change
  • Background in payments

ReqID: 19009272
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 16, 2019, 12:43:02 PM
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