American Express Careers

Engineer II

Bangalore, India
Digital Commerce Technology

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Job Description

 
This role is also responsible for working closely with Vendor teams currently supporting the infrastructure and AET Engineering, application development and production support teams to identify underlying causes of system issues, facilitating resolution and identify trends that continuously improve the customer experience within the technical and/or functional specifications.
 
Responsibilities –
 
- Perform day to day operations and provide 24/7 support for mission critical platforms.
- Lead Service Restoration bridge calls for application and/or Infrastructure outages.
- Collaborate with vendor partners and other Technology teams to resolve major outages.
- Research & Development on new technologies and open source products supporting microservices, REST APIs etc meeting industry security standards.
- Lead root cause analysis (RCA) and preventative measures to avoid regrettable errors/outages.
- Collaborate with product vendor team to ensure production assurance best practices.
- Drive trend analysis, targeted informed investments and architectural improvements.
-Identify and lead Infrastructure Services Availability Management initiatives with focus on continual service improvements.
-Conduct infrastructure performance and security assessments.
-Provide analysis & support to ensure there is proper escalations during the time of outages.  
 
Qualifications –
 
- Bachelor's or Master's Degree in Computer Science, Computer Engineering, Information systems or other Technical discipline, or equivalent work experience, is preferred.
- Hands-on experience working on IBM WebSphere Datapower XI50B and/or Datapower Gateway IDG and its backend integrations with Mainframe MQ ,Mainframe DB2, Oracle DB2, Web-Services is required.
- Hands-on experience working on  SOAP and/or RESTful APIs is required.
- Excellent communication skills.
- Experience with Service Oriented Architecture (SOA) , XML, XSLT, design patterns is required.
- Experience developing post-implementation reviews and driving root cause analysis of issues is required.
- Basic experience/knowledge  on Microservices, service Mesh, API Gateways, Docker, Kubernetes and OpenShift is a plus.
- Strong development experience with building applications using Java technologies, Nodel.js, JBoss is a plus.
-  Experience with Mainframe - JCL, COBOL, IMS, MQ , DB2, zOS Connect  is a plus.
-  Ability to think abstractly and deal with ambiguous/under-defined problems.
- Ability to enable business capabilities through innovation and demonstrated willingness to learn new technologies.
- Demonstrated experience with Caching techniques is a plus.
- Strong understanding of IT Service Management Processes (Incident, Problem, Change, Performance & Capacity).
-  Knowledge of process specific tools  like Clarity, SDLC, ServiceNow.
-  Ability to work in a dynamic and challenging environment. In addition, ability to drive results and stay with issues till closure.
-  Self-motivated and driven to identify and deliver appropriate solutions.
- Knowledge  of Information Technology Infrastructure Library (ITIL) is preferred.
 

Qualifications

Qualifications –
 
- Bachelor's or Master's Degree in Computer Science, Computer Engineering, Information systems or other Technical discipline, or equivalent work experience, is preferred.
- Hands-on experience working on IBM WebSphere Datapower XI50B and/or Datapower Gateway IDG and its backend integrations with Mainframe MQ ,Mainframe DB2, Oracle DB2, Web-Services is required.
- Hands-on experience working on  SOAP and/or RESTful APIs is required.
- Excellent communication skills.
- Experience with Service Oriented Architecture (SOA) , XML, XSLT, design patterns is required.
- Experience developing post-implementation reviews and driving root cause analysis of issues is required.
- Basic experience/knowledge  on Microservices, service Mesh, API Gateways, Docker, Kubernetes and OpenShift is a plus.
- Strong development experience with building applications using Java technologies, Nodel.js, JBoss is a plus.
-  Experience with Mainframe - JCL, COBOL, IMS, MQ , DB2, zOS Connect  is a plus.
-  Ability to think abstractly and deal with ambiguous/under-defined problems.
- Ability to enable business capabilities through innovation and demonstrated willingness to learn new technologies.
- Demonstrated experience with Caching techniques is a plus.
- Strong understanding of IT Service Management Processes (Incident, Problem, Change, Performance & Capacity).
-  Knowledge of process specific tools  like Clarity, SDLC, ServiceNow.
-  Ability to work in a dynamic and challenging environment. In addition, ability to drive results and stay with issues till closure.
-  Self-motivated and driven to identify and deliver appropriate solutions.
- Knowledge  of Information Technology Infrastructure Library (ITIL) is preferred.
 

ReqID: 19009406
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 16, 2019, 1:58:02 PM
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