American Express Careers

Technical Project Manager

Gurgaon, India
Digital Commerce Technology

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Job Description

Why American Express?


There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.


Don’t make a difference without it.


Don’t live life without it.

Job Description:

American Express is embarking on an exciting transformation driven by an energetic new team of high performers. GBS group provides a platform to automate procurement processes in AMEX. We deliver innovative products and services at a rapid pace, serving our customers seamlessly across web, mobile and analytics for our global customer base. Our software systems include services that make decisions to pay billions of dollars a year and ensure that AMEX's liabilities and revenues are correctly accounted for. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex financial network, ever expanding selection of products and growing number of customers worldwide, we have an opportunity to build software that scales not only with volume but also with the business models. We leverage cutting edge technologies in big data, machine learning, real time analytics and high volume, low latency, high availability services.


Purpose of the Role:

Technical Project Manager is responsible for managing the teams capacity as they contribute these capabilities to improve operations and product features across the portfolio, as well as ensuring that delivery requirements, timelines, dependencies and risks are clearly communicated to all stakeholders. This position works closely with product owners, architects, engineers and quality assurance across multiple scrum teams and products, acting as a single point of contact for the team, and assisting in generating new partnerships / consulting engagements.



 Work within and across tech and business units to prioritize, plan and execute the development schedule for new capabilities

 Manage and track team velocity, financials and other KPIs in relation to the plan and published progress reports

 Serve as a subject matter expert for the teams work across multiple engineering, infrastructure and third parties

   Manage and appropriately escalate delivery impediments, risks, issues and changes tied to the teams capability development initiatives

• Creates both business and tech-facing materials to clearly illustrate the teams work, beyond technical documentation

 Ensures deliverables across engineering teams are high-quality and clearly documented

 Stakeholder management - assisting to prioritize and set expectations when competing project deadlines arise

• Works with tech partners and architects to identify solutions and business process improvements

May perform hands-on reviews of product backlog, designs, code, test scripts and results in addressing delivery impediments or quality issues.

Critical Factors to Success:

  • Data driven approach - Identifies and define key success metrics for building features
  • Dealing with ambiguity - Brings clarity to conversations and provide required data to facilitate the decision making
  • Self Driven - Shows ownership of project and lead the conversations to mitigate the risks
  • Deliver Results - Deliver the project scope on time and budget
  • Customer focus - Work backwards from customer and provide details use case scenario to team.

 This role may be subject to additional background verification checks.




•   2+ years of software development, 6+ years of Software Project Management experience, part of it using Agile methodologies

• Experience in SAFe preferred

• PMI certification is a plus

• Scrum Master certification is a plus

• Provide visibility into gaps, issues, risks and opportunities across scrum teams, solving and where needed escalating impediments

• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams

•  Experience managing project budgets and reporting

Experience using Rally agile delivery management platform is a plus

• Experience with web services and open API development, as well as SOA concepts, is a plus


Academic Background:

Preferably a BS or MS degree in Computer Science, Computer Engineering, or other Technical discipline



Functional Skills/Capabilities:

Ability to effectively interpret Technical and Business objectives as well as challenges and support the team in delivering

• Ability to drive projects end-2-end, work with a diverse set of teams and challenge the status quo

• Willingness to learn new technologies , experiment and exploit them to their optimal potential

As a TPM, drive the development and delivery of technical products and solutions for our platform/customers

• Deep understanding of all aspects of software design, with a demonstrated track record of increasing responsibility

• Manage and track team velocity, financials, and other KPIs in relation to the project/program and its plan

• Drive program, release level and enterprise improvement and standardization activities using SAFe as the primary framework

• Provide visibility into gaps, issues, risks and opportunities across scrum teams, solving and where needed escalating impediments

• Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers.

• Ability to get industry leading solutions to market efficiently and effectively

• Use technical acumen to provide design alternatives and support team in technical issue resolution.



Technical Skills/Capabilities:

•   web services and open API development, as well as SOA concepts

•   DFD and sequence diagrams

•   SQL and HIVE queries for data analysis

•   Excel reports


 Knowledge of Platforms:

Web services, big data, chat bots, NLP, Customer service, Block chain

Any ERP platform


Behavioral Skills/Capabilities:

• Proven track record of working independently and making key decisions on projects

• Proven ability to manage change in dynamic, ambiguous environment and ability to influence without direct authority among peers and with leaders

• Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking.

• Mentor and guide junior team members to success within the team


Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

ReqID: 19009440
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 16, 2019, 2:31:09 PM
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