American Express Careers

Service Delivery Manager

Bangalore, India
Digital Commerce Technology

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Job Description

Purpose of the Role:
Build, manage and engage with your DevOps team to oversee operations of a portfolio of Digital Payments platforms associated with Digital Mobile Wallets, 3D Secure, Secure Remote Commerce, Card Tokenization, Open Banking, and B2B integrations.
 

Qualifications

Past Experience:
8+ years of evolving DevOps experience in highly distributed capabilities including 2+ years as hands-on engineer.
Experience in Credit card payment industry with focus on B2B integrations, proximity-based payments, core authorization, and settlement processes.
 
 Academic Background:
Engineering degree in Computer Science
 
Functional Skills/Capabilities:
Managing distributed, scalable, secured, and highly-available platforms.
ServiceNow and associated automation capabilities.
Manage joint operational and administrative duties with distributed teams.
Develop and enforce playbook culture to streamline fundamental design issues in Operations
Collaborating with code developers to improve empathy for operational activities.
Perform in-depth technical root cause analysis for high priority issues spanning all technology layers/stacks and provide corrective action.
 
Technical Skills/Capabilities:
Must have demonstrated experience of:
 
Understanding and operating hybrid environments including Unix, Linux, and Docker.
 
BigIP, iRule management, CICD implementations, Jenkins, Git / Stash.
 
Managing distributed technology platforms implementing secured apis, and integrated with variety of data persistence and queuing capabilities.
 
Engineering background in core distributed java-based applications.
 
Tools that provide for API validation, API / JVM performance testing, and Chrome DevTools.
 
Basic cryptography, crypto key management system, validation and deployment of asymmetric and symmetric keys.
 
Troubleshooting at TCPIP.
 
Nice to have skills:
 
Splunk engineering.
Kubernetes, Ansible, Puppet, Chef.
Node.js engineering and deployment skills.
Static site generators such as Hexo, Gatsby.
 

ReqID: 19009469
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 16, 2019, 12:48:01 PM
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