American Express Careers

SME AD Customer Engagement Professional

To, Japan
Customer Care Operations

Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Job Description
This position is responsible for engaging SBS low tenure and tenured high potential customers and also stimulating SBS Card Spending.
The main purposes of this position are:
•Outbound call to SBS customers to increase card spending with building strong engagement by delivering value added services.
• Spend enablement consultation to maximize SBS customer card billing.
・Deliver best-in-class superior customer experience, leveraging
Relationship CareSM and requiring the effectiveness to meet both self target, and
contributing to unit team performance.
Offer of employment with American Express is conditioned upon the successful
completion of a background verification check, subject to applicable laws and regulations.


・Sales and consultation skills through Out Bound Call
・Strong customer service and hospitality mindset with highly developed interpersonal skills and attitude to exceed customers’ expectations
・Ability to drive results and solve problems with Growth Mind Set
・Deep knowledge about the card benefits/services, especially in SBS
・Effective verbal/written communication skill in Japanese
・PC and basic OS skills such as Word, Excel and Power point
・Flexibility in work hours/schedules to meet the market requirements
Actively lstien and incorporates input from others
・Sales and consultation skills through Out Bound Call
Minimum 2-3 years sales experience

ReqID: 19009786
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 6, 2019, 10:01:00 AM