American Express Careers

China Acquirer Dispute

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

This position is accountable for managing disputes and charge backs for China market.  Pre-defined actions of certain types of claims chargeback’s under clearly defined criteria and high volume resolving complex issues (cardholder and merchant claim, internal inquiry) on cardholder’s or merchant challenge. The incumbent is also focusing on providing optimum services to cardholders and merchants and delivering flawless quality in accordance with policy and procedures.

  • 在明確界定的準則和高负荷的工作容量情況下, 能夠預先定義適當的動作和解決持卡人與商戶的複雜糾紛和拒付問題(持卡人和商戶的要求,内部审查)。
  • 按照公司規定的制度和程序,提供最佳服务品質給持卡人與商戶
  • 這职位可需要通過背景验证检查
  • 美國運通的聘用承诺是取决于成功完成的背景验证检查和適當的法律法规

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Join us and you’ll soon see why.


  • Degree holder with 1 to 3 years working experience in banking/ finance/ sales/ insurance/ hotel / airline
  • Able to read, write and speak fluent Mandarin
  • Good English verbal & written communication skills
  • A customer centric, can-do attitude for your customers 
  • Good PC skills/Familiarity of PC usage 
  • Good Customer Service Skills 
  • Sound resolution skills
  • Active listening skills
  • Pro active Team player
  • Flexible to work on shifts hours as well as weekends & public holidays (when required) 
  • To qualify for this position, you must have a valid work permit to work in Malaysia

  • 学士学位 /文凭持有人
  • 流利的華語
  • 有良好英语词语和书面沟通技巧
  • 专长在華語書寫會处于优势
  • 以顾客为中心, 和擁有服务客人为優先的态度
  • 熟练操作电脑的技巧
  • 良好的客户服务技巧
  • 声音分辨能力
  • 积极聆听的技巧
  • 积极的团队精神
  • 能夠適應有彈性的工作時間 (包括周末和公众假期 - 必要时)
  • 必需要有效的馬來西亞工作准证

ReqID: 19009794
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 29, 2019, 1:46:15 AM