American Express Careers

New Account & Fraud Specialist

Taipei, Taiwan
Customer Care Operations


Job Description

GFNA:
New Accounts :
 
  • To process New Accounts application to follow through the NAs Desk Instruction guideline and comply with regulation required and policy required when receiving or pre-screening for editing all related coding and review all supporting documentation
  • To process and ensure New Accounts comply with regulation required and policy required when POB process and accuracy updated in system
  • To process and ensure application forms and media filing correctly and keep confidential and comply with regulation required.
  • Response for handling Inbound / Outbound calls and follow up the action taken
  • Other duties as assigned by Leader

Fraud function:

  • The Fraud APS will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express and the customer.
  • The Account Protection Specialist will be responsible for investigating allegations of fraud, counseling fraud victims and/or possible fraud victims, performing identity restoration duties, and victim case management

Qualifications

  • College/University degree
  • Have Fluent English speaking and written skills both English and mandarin
  • Be Punctual and responsible
  • Action plan taken upon management's advice
  • Problem solving skill
  • Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate.
  • Must have strong time management skills and the ability to work under pressure and with limited supervision.
  • Well communication
  • PC skills, ie, Microsoft Word, Excel, Powerpoint
  • General commercial/banking or credit card industry knowledge
  • Honest, patient, responsive and with good integrated personality
  • Must have strong time management skills and the ability to work under pressure
  • Must be willing and able to overtime or work any shift within our hours of operations, which includes weekends and long holiday

ReqID: 19009797
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 23, 2019, 1:45:04 AM