American Express Careers

Account Development Executive-GCS, Middle Market (Tokyo)

To, Japan
Client Management & Sales


Job Description

Why American Express?

There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
 
This postion will be for acceleration of Middle Market  Account Development, which is one of key focus areas for GCS growth. This postion needs to be filled to grow in the segment which can be taken cared  both face to face and phone contact basis.
 
Offer of employment with American Express is conditioned upon the successful
completion of a background verification check, subject to applicable laws and regulations.

Qualifications

This is hybrit ( both face to face and telephone based Account Development) role focusing on driving growth within a defined group of existing customers. This is achieved through a consultative selling approach to ensure maximum account penetration and new opportunity identification.
 
Key responsibilities include retaining and expanding the existing relationship with a defined portfolio of approximately 200 existing Corporate Card accounts to achieve an annual charge volume target.  Focus is on maintaining a high level of customer satisfaction, charge volume growth and a reduction in attrition. Emphasis is on your ability to maintain the client relationship in and across multiple levels within the client’s organization in order to drive incremental growth.
 
Day to day activities are, but not limited to: proactive contact as defined by the CAD Contact Strategy (this includes conducting account reviews, needs assessments and embedding additional American Express products such as data feeds and online services). Additionally, this position is required to synthesise information from a variety of sources (customer conversation, media, internal resources) to uncover and convert charge volume growth opportunities. This position will also need to demonstrate the ability to account plan, identify risk factors and protect the portfolio against charge volume loss.
 
 

ReqID: 19010121
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 29, 2019, 5:51:37 AM