American Express Careers

Chargeback Analyst

Itasca, Illinois
Customer Care Operations

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Job Description

Accertify and InAuth are leading providers of fraud prevention, chargeback management, device intelligence and payment gateway solutions to customers spanning diverse industries worldwide.


Together, we have demonstrated tremendous growth and value to our impressive list of merchants that we protect. This continued rapid growth creates additional opportunities to continue to grow the value we provide to our Clients in decisioning, community and big data capabilities.

  • Research credit card disputes and build response cases to recover funds for various merchants; while using proprietary software
  • Efficiently research and present evidence on validate transactions
  • Ensure accurate and appropriate responses to disputes
  • Maintain strict adherence to domestic and international chargeback rules and regulations
  • Provide a high standard of customer service while maintaining or exceeding the established standards for chargeback productivity and quality
  • Perform link analysis on missed hostile fraudulent transactions as required
  • Ability to analyze information, think through difficult problems and make critical decisions based on limited information and/ or direction
  • Work with peers and leadership by communicating chargeback anomalies or fraud trends (based on received chargebacks) and sharing ideas and information


  • Associates Degree is a minimum requirement for this position
  • 2+ years of experience within a banking or financial institution
  • Strong customer service, analytical and decision-making skills
  • Excellent client focus and attention to details
  • Excellent verbal & written communication skills
  • Excellent time management and decision-making skills while effectively handling high volume situations with little management over-site
  • Abide strictly by the company's data protection policies
  • Strong Internet research, Microsoft Office and overall PC skills
  • Ability to write routine reports and correspondence
  • Ability to present effectively before groups; internal personnel, customer and or employees of organization
  • Work weekends and/or holidays as required by business need
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19010266
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 4, 2019, 11:03:49 AM
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