American Express Careers

Manager / Senior Manager -Commercial Shop Analytics

New York, New York
Operations Risk Management

Apply Get Referred

Job Description

Sr Manager, Digital Acquisition Analytics 

Enterprise Digital Analytics team at American Express plays a central role in developing marketing assets, insights and capabilities for rest of the organization. It is a team of deep subject matter experts who keep up with continuously changing digital landscape and collaborate with internal stakeholders to drive innovation and business growth.  


We are looking for a curious, analytical, and creative leader to join the Enterprise Digital and Analytics team as Sr Manager of Digital Acquisition Analytics, responsible for advancing our capabilities, insights, and thought leadership around understanding the customer, their interaction with the product, and drive successful outcomes 

The candidate will work closely with product, marketing, and platform teams to enable and grow data capabilities, generate and leverage customer insights from a variety of sources, and highlight opportunities and test initiatives to drive profitable acquisition growth and world class digital customer experience. The candidate will also support the digital experimentation program and will be responsible for the study of digital experiments and products to drive the development of our digital products and audiences. 


When you join American Express, you’ll have access to world-class leadership and learning experiences, an opportunity to create a unique career journey shaped by your talent and curiosity, and the ability to engage with leaders and coworkers who will help you excel in all you do. All this, combined with comprehensive benefits and a culture of inclusion, makes American Express a unique place to join, stay and grow your career. 



Key Responsibilities will include:         


  • Working in close collaboration with platform teams, information management, technologies teams and vendor partners to ingest rich data into our digital marketing capabilities. Be responsible for the overall integrity of all collected digital data. 

  • Use data and user journey analyses to influence stakeholders on customer experience improvements that will drive higher conversion for various user segments 

  • Support multivariate and a/b testing to drive value for the business. Incorporate statistical robustness and advancements in experiment design and study.  

  • Implement and maintain reports and dashboards  

  • Be aware of developments in the field of digital analytics for the e-commerce space and recommend changes in tools, platforms or methodologies. 


  • Strong quantitative aptitude and expertise in application of applied statistics / quantitative methods for solving business problems. 

  • Prior programming experience in SAS, SQL and/or Hive in order to write code independently and efficiently. 

  • Deep understanding of web analytics tools (preferably Adobe Analytics) and clickstream data – implementation, automation and analysis. 

  • Prior experience with A/B testing processes, and techniques, and technologies (Optimizely, Maxymizeretc). 

  • Ability to work with and analyze large data sets 

  • Ability to multi-task, operate effectively under changing conditions and rigorously prioritize initiatives based on business objectives 

  • Problem solving skills and ability to take independent responsibility of projects 

  • Why American Express?

    There’s a difference between having a job and making a difference.


    American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


    We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


    Because we believe that the best way to back our customers is to back our people.


    The powerful backing of American Express.

    Don’t make a difference without it.

    Don’t live life without it.


    Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.  

ReqID: 19010384
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 5, 2019, 4:20:06 PM
Apply Get Referred