American Express Careers

Director - Global Client Mgt

New York, New York
Client Management & Sales

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Job Description

As a Director in the Global Merchant Services, Global Client Group, you will be responsible for building a global strategy to drive growth within the Retail industry. You will be expected to leverage your influence, consultative selling, negotiation and marketing skills to reinforce the American Express value proposition, expand relationships and drive business results within this portfolio. Additionally, you will oversee a team of two Client Managers and one Analyst, providing oversight, coaching, guidance, and thought leadership. 

Key global responsibilities include developing strategic account plans to grow charge volume, drive incremental revenue, improve share, and increase profitability, deepening and elevating merchant relationships, and developing new partnerships. You will lead and support your team in negotiating Card acceptance agreements, developing strategies for charge volume opportunities, identifying and implementing cost reduction initiatives, managing merchant operational expansion, and selling in other American Express products/services to achieve revenue and profitability goals. You will also closely work with teams across AXP, including Strategic Partnerships, Pricing, Marketing, Payment Consulting, as well as with the local markets to support business building initiatives and to provide thought leadership around complex issues. 


  • Experience in partner management, especially large companies
  • Knowledge of the Retail industry
  • Excellent global influencing and collaboration skills, internally and externally
  • Proven ability to drive results in a highly complex and dynamic external marketplace
  • Strong strategic thinking, analytical and problem resolution skills
  • Strong experience negotiating partner agreements and contracts
  • Demonstrate a strong will to win with a positive “can do” attitude
  • Solid relationship management and consultative selling skills with an ability to establish, maintain, and deepen relationships with external customers
  • Ability to develop and implement creative solutions to marketing, financial, operational and other business problems
  • Excellent oral/written communication and presentation skills a must
  • Solid project management skills and the ability to manage multiple accounts and initiatives in parallel
  • Thrives in an ambiguous environment and quickly changing external marketplace
  • Prior client management experience within Merchant Services preferred
  • Proven ability to manage a high performing team
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19010482
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 5, 2019, 4:06:50 PM
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