American Express Careers

TCPS Analyst I

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

JOB DESCRIPTION:

  • Have sales settlement and refunds processed and balanced accurately, efficiently as per the SLA’s and quality parameters.
  • Ensure timely and accurate delivery of TC images for Abandoned property
  • Professionally receive and respond to seller’s queries on re-supplies, settlements, encashment assistance, acceptance and any other TC related matters. Refer sellers and courteously to relevant departments where necessary.
  • Provide prompt and courteous responses to all inquiries received from sellers, internal and external customers.
  • Ensure all requests & queries received from sellers via emails, faxes, telephonically and resolves comprehensively within prescribed SLAs.
  • Assist in Co-ordination of the BCP efforts for India & reporting regions.
  • Manage inbound customer service calls from American Express Selling Partners and customers for Inventory Control, settlement questions/issues and various other services.
  • Support the Client Management team in various regional projects.
  • Ensure delivery of quality customer service at all times by achieving appropriate service levels (as per laid out guidelines) at all times and exceed quality standards on a consistent basis.
  • Support Six Sigma initiatives in the region. This role may be subject to additional background verification checks This role may be subject to additional background verification checks.


Qualifications

QUALIFICATION:

Critical Factors to Success:
  • Good oral and written communications skills necessary to interact with global linkages(both internal & external).
  • Good analytical and problem solving skills with close attention to detail.
  • Good diversity skills - able to work in a multi-cultural, multi-lingual group.
  • Must be able to meet deadlines to provide quality customer service and ensure departmental and business goals are achieved. Should be flexible to do rotational shift: :24X7 Hrs

Past Experience:
  • Knowledge and proficiency using PC applications Excel, Word, Access and PowerPoint.
  • Graduate with minimum 0 - 3 years of experience in similar field

Academic Background:
  • Graduate with minimum 0 - 3 years of experience in similar field
  • Familiarity with banking procedures and terminology

Functional Skills/Capabilities:
  • Good analytical and problem solving skills with close attention to detail.
  • Team player with the ability to collaborate with team members
  • Must be focused and self motivated with the ability to work independently in a high volume, fast paced, and dynamic environment.

Technical Skills/Capabilities:
  • Proficiency in Japanese is a must
  • Knowledge and proficiency using PC applications Excel, Word, Access and PowerPoint.

Behavioral Skills/Capabilities:
  • Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: 
  • Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: 
  • Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage .

ReqID: 19010514
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 24, 2019, 3:08:56 PM
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