American Express Careers

Senior Manager - Data Strategy & Insights

New York, New York; Phoenix, Arizona
Digital Commerce Marketing

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Job Description

American Express Global Commercial Services (GCS) is the Global leader in the Corporate Payments Solutions space and continues to be an exciting and fast growing business. This a newly created position in Global Data Strategy and Insights (DS&I) team within GCS, and will be charged with incubating, nurturing and scaling the new US SME Sales Ecosystem.

The Sr. Manager position within the DS&I organization offers the opportunity to act with a strategic mindset to drive revenue. This position reports to the Director of DS&I USACG Acquisitions & Early Tenure and will drive execution and arbitrate ROE (Rules of Engagement) working alongside senior leadership across US SME Field & Tele Sales.

The incumbent will immediately be charged with scaling the current pilot into a fully functional sales channel.

Key Responsibilities include:

  • Field & Tele infrastructure is separate, it must be integrated.  Connecting the dots between ICM, SFDC, Cornerstone (and creating new data points) will be necessary to create the new sales channel.
  • Detail oriented, neutral perspective required in order to arbitrate Rules of Engagement disputes with a high degree of credibility.
  • Having a deep analytical mind but entrepreneurial attitude comfortable with fast failure and the ability to pivot quickly to new approaches to finding solutions.
  • Use creative approaches to determine which KPIs should be used to describe the business process.
  • Design and deliver insightful deep dive analyses to measure performance and support decision making at all levels.
  • Build strong relationships with US SME Acquisition & Early Tenure teams while partnering with other major stakeholders to understand business objectives and challenges in order to become a trusted thought partner.
  • Champion data driven decision making and actively collaborate with business partners in order to navigate new territory and quickly respond to change.
  • Focus on process engineering, we know the pilot is profitable but we need to close the gaps before it can reach full scale.
  • Provide actionable insights by Identifying and analyzing key performance indicators.


  • Naturally curious with the ability to maintain a sense of humor in high stress situations.
  • Deep knowledge of field sales, compensation, systems and processes
  • Superior ability to transform complex data into business action
  • Ability to view contrary perspectives, negotiate and gain agreement leveraging data while building and maintaining relationships.
  • Results Leadership: Ability to manage multiple and complex work streams across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes.
  • Strong Execution & Analytical Thinking: Require extensive analytical experience to adopt a broad perspective and link business strategies to specific initiatives. Excellent analytical and problem solving skills.
  • Growth Mindset: Will to make things happen and go above and beyond. Ability to challenge status quo, innovate and think out of the box.
  • Self-starter and high level of accountability and able to solve ambiguous/ open ended business challenges.
  • Proven ability to deliver results in a fast paced and highly matrixed environment. Strong teamwork required with their colleagues and other teams, and ability to manage multiple priorities.
  • Strong work ethic with will-to-win and demonstrated personal excellence.
  • Engineering or STEM degree is a plus but not an absolute requirement.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 19010563
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 6, 2019, 5:02:19 AM
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