American Express Careers

Senior Manager, Global Mobile Enablement

Phoenix, Arizona
Digital Commerce Marketing

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Job Description

The Mobile team within Enterprise Digital Membership Experiences (EDME) is responsible for accelerating the evolution of our app while driving innovation globally. Our role is to drive a market-leading experience though customer-centered design delivered in partnership with key organizations across the company. The team is responsible for the end-to-end mobile app experience across 21 markets globally. 

We’re looking for an energetic and technically minded individual to join our team in Phoenix to help us accelerate the rollout of the Global App and scale features and functionality. The successful candidate will have experience managing complex product initiatives and go-to-market strategy. Success in this role will be defined by your ability to negotiate delivery tradeoffs and collaboration with cross-functional teams spanning varying disciplines and geographies. 

  • Leading implementation of various features & capabilities in the mobile apps (iOS & Android) across our Global portfolio 
  • Managing daily backlog inputs, ensuring our engineering partners (AET) have requisite detail to interpret user-stories & success criteria 
  • Driving country market requirement gathering & inputs – managing ‘ingestion’ of market inputs into delivery platforms/processes and roadmap 
  • Supporting & validating technical requirements for capability and platform integrations – actively participating in QA support and release management 
  • Participation in creative development process – understanding platform limitations & opportunities to ensure our app remains a market-leading product 
  • Maintaining product documentation & management tools – including feature matrix, app release management, etc.


  • Collaborative – our role is largely partnership driven, working with Product/Capability owners, local market teams & technology partners is vital. 
  • Technically minded & resourceful – with an appreciation of how to build products (and execute mobile initiatives is added bonus) 
  • Proactive and enthusiastic – the successful candidate must be excited about the mobile space and the external environment, Self-starter with a strong affinity to bring projects to a close quickly. 
  • Strategic thinking – Ability to see both the big picture and the details and to translate business requirements into actionable features and delivery plan. 
  • Detail oriented – active involvement in backlog development requires a process-driven mindset with a strong attention to detail and ability to manage details in an environment with changing priorities. 
  • Fun and outgoing – we’re looking for someone who can contribute to the strong team culture of our co-located and diverse team. 
  • Knowledge of Agile Lean Startup/Customer Development Process and project management (preferred)
  • Knowledge of JIRA and Confluence (preferred)

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 19010640
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 6, 2019, 9:44:23 AM
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