American Express Careers

Director - Client Management

Minneapolis, Minnesota; Kansas City, Kansas; Saint Louis, Missouri
Client Management & Sales

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Job Description

Do you enjoy a dynamic, collaborative work environment where you can make a mark?  Are you someone who knows how to drive significant business results and build new partnerships?  Are you excited to join and create a team culture that is innovative, accountable, customer-oriented and results-focused?  The American Express Director of Account Development / Client Management oversees an exciting portfolio of merchant relationships (B2B and B2C) with companies headquartered in the following states: Minnesota, Missouri, Kansas, Wisconsin, Nebraska. These are well-known brands across various industries and verticals including retail, entertainment, healthcare, insurance, lodging, B2B and restaurant.  As the Director, you will be responsible for leading a team of 4 Senior Client Managers and 1 Coordinator, to grow revenue, by establishing mutually-beneficial and profitable, long-lasting relationships with merchant accounts.  Your team will be accountable for delivering valuable, driving parity, create innovative insights and solutions to our clients across a diverse range of companies. You will oversee a dynamic team, with approximately $3.6B in American Express charge volume and 420+ merchant relationships.  If you want to join one of the world’s most respected brands and be a part of our future, this role is for you.
In this role, you will: 
  • Lead a team of 4 senior client managers and help them to manage, deepen, and improve relationships with 420+ respected brands
  • Develop, lead and motivate a top-performing team to retain and drive increased American Express’ business (B2B and B2C) by growing revenue and improving share. This includes helping your team identify and expand existing business
  • Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management
  • Lead your team in maintaining and strengthening American Express’ business by growing revenue, improving share, and increasing profitability, including helping them to identify business expansion opportunities and close acceptance gaps
  • Embrace the fast changing payments landscape and keep current with supply and demand, payment trends and economic and competitive indicators
  • Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base
  • Ensure that American Express is front and center for our valued clients
  • Model key sales behaviors/ skills and balance deal vs. skill coaching
  • Increase Merchant Satisfaction and maximize profits with an enterprise thinking approach


  • Proven people leader with demonstrated ability of building a top-performing sales and account development team. Focus will be on B2B sales growth
  • Track record of driving superior sales results through others by providing strong thought leadership, clear prioritization / pipeline management, sound decision-making and creative problem-solving
  • Innovative leader who has strong change management skills and leads with a growth mindset. Willing and able to contribute directly to team efforts and results
  • Willing and able to contribute directly to team efforts and results
  • Strong business knowledge and financial acumen
  • Uses breakthrough thinking to generate insights, alternatives and opportunities for business growth/new merchant solutions. Strong business knowledge and financial acumen is a must
  • Strong demonstration of Challenger skills and ability to work with C level executives to grow revenues
  • Ability to collaborate, be flexible and manage change in a fast-paced, dynamic business environment. Use networks inside and outside the business to provide support in delivering goals
  • Excellent oral, written communication and presentation skills. Ability to listen and adapt/pivot approach
  • Strong analytical skills including navigating through and manipulating data in excel and managing a sales pipeline in Salesforce
  • Existing people leader strongly preferred
  • Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred
  • MBA is a plus
  • Position is virtual with candidate residing in Minneapolis, St Louis or Kansas City. Travel required 40%
A motor vehicle records check will be conducted for all successful candidates at the time of offer. Disclosure of all moving violations within the last 3 years (Including, but not limited to: Speeding Tickets, Refusal to submit to BAC (Blood Alcohol Content), Reckless Driving, Leaving scene of accident, and Driver’s License suspension for moving violations) is required during the application process.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19010713
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 6, 2019, 8:50:23 PM
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