American Express Careers

Global Mobile Delivery Manager/Senior Manager

New York, New York; New York, New York
Digital Commerce Marketing

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Job Description

The Mobile team within Enterprise Digital Membership Experiences is responsible for accelerating the evolution of our app while driving innovation globally. Our role is to drive a market-leading experience though customer-centered design delivered in partnership with key organizations across the company. The team is responsible for the global end-to-end mobile app experience across 21 markets (and growing). 

We're looking for a talented, passionate Delivery Manager to join our team. This is a highly visible position that will interact with leadership and a variety of cross functional teams such product, engineering, and marketing to bring new features and mobile products across the global footprint. 

  • Lead and evolve the delivery framework & support all activities/ceremonies for program increment planning to ensure alignment with the prioritized Mobile roadmap for the enterprise.
  • Identify dependencies, obstacles and blockers to channel delivery plan and work cross functionally to resolve them.
  • Develop in-depth understanding of the Mobile features and become a resident expert of channel for the functional group in order to serve as primary contact for all-things impacting mobile delivery across the Blue Box.
  • Develop and maintain robust communication across teams involved throughout the product development lifecycle. 
  • Contributor to continual process improvement / identify process gaps and actively work on fixes/resolutions.
  • Work closely with the Release Management Office and align go-to market plans with the Global Mobile Release cadence on an ongoing basis
  • Serve as primary point of contact for Global Mobile Controls Stakeholders (includes Legal, Compliance, Privacy etc.) to ensure all Card Member Facing mobile features are approved for release
  • Maintain relationship with GSN/GBI team to ensure transparency amongst CCPs supporting the digital channels 
  • Lead meetings with key stakeholders including weekly Controls meeting, PI Planning check-ins, monthly mobile Demo etc. 
  • Own JIRA Reporting for the mobile channel and contribute to the evolution of JIRA standards/best practices in collaboration with EDME Program Office.
  • Support Operational Excellence in all activities related to delivery (Audit requests, CAPs/OREs, PRSAs) to maintain a high degree of operational integrity for the Mobile channel.


  • Collaborative – our role is largely relationship driven, working with Product owners, local marketing teams & technology partners is vital. 
  • Result minded & resourceful – with an appreciation of how to build products (and execute mobile initiatives is added bonus) 
  • Analytical – ability to synthesize data relating to features, themes, capacity.
  • Proactive and enthusiastic – the successful candidate must be excited about the mobile space and the external environment, Self-starter with a strong affinity to bring projects to a close quickly. 
  • Strategic thinking – Ability to see both the big picture and the details and to translate business requirements into actionable delivery plan. 
  • Detail-oriented & Organized – active involvement in backlog development requires a process-driven mindset with a strong attention to detail and ability to manage details in an environment with changing priorities. 
  • Fun and outgoing – we’re looking for someone who can contribute to the strong team culture of our co-located and diverse team. 
  • Knowledge of Agile Lean Startup/Customer Development Process and project management (preferred) 
  • Advanced of knowledge of Microsoft Office Suite: PowerPoint, Excel, Word (must) 
  • Knowledge of JIRA platform (preferred)

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 19010728
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 6, 2019, 9:37:09 AM
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