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Senior Manager, Global Commercial Services Change Management

London, United Kingdom
Consulting Operations

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Job Description


Don’t just work for a market leading global company. Help grow one.


The Global Commercial Services (GCS) Transformation Office sits within the Commercial Services business and is responsible for transformation ideation & execution, project management and Technology investment decisions & prioritization. The Sr. Manager, Global Commercial Services Change Management will be responsible for helping to stand-up a newly formed Change Management practice and embedding it into the culture of the GCS business in order to accelerate the business’ strategic priorities and growth. 


The incumbent will help build and execute a change management strategy and practice that supports a culture of continuous transformation & innovation.  The change management discipline will integrate into the program management office’s key responsibilities of planning and executing initiatives and will align to existing Operational Excellence governance practices. The Change Practitioner will be responsible for executing key change delivery priorities and developing and rolling out Change Management tools and training for the GCS business.


Principal Accountabilities:

  • Deploy an agile change management framework and methodology for the GCS business that supports colleague understanding and minimizes risk.

  • Leading all aspects of the GCS Change Management Office including:  being the change practitioner on delivery of large scale initiatives, advising on moderate and smaller-scale changes and deploying tools, coaching and training to empower the GCS business to manage change projects flawlessly.

  • Drive large-scale change management initiatives by conducting impact analysis, developing and executing communication and training programs focused on changing colleague behavior to increase enterprise-wide collaboration and enhance productivity, efficiencies and reduce risks.

  • Recruit, manage and coach change champions and manage the champion community across GCS business to share best practices, raise risks and give visibility to all stakeholders on shared goals and project deliverables.

  • Partner with multiple stakeholders across the American Express including, Marketing, Technologies, Operations Excellence, Finance, Operations


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



Required skills:

  • Change practitioner with experience driving or starting up a change management practice or change engagements for a large multi-national company or in change practice for a consulting group.

  • Experience managing large scale global projects with multiple business partner relationships and stakeholders at various levels including change management disciplines

  • Act as a catalyst for change and bringing people along a change project

  • Strong communication and presentation skills.

  • Excellent consultation and facilitation skills

  • Ability to understand complex challenges & linkages and articulate into plans to drive results

  • Proven track record of successfully operating in a highly matrix environment and being able to lead and influence without direct authority

  • Strong ability to develop a comprehensive strategy that balances creativity, technical, and operational feasibility

  • Significant combined experience in Change Management, Consulting, and/or Program Management

  • MBA preferred


Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.


ReqID: 19010777
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 6, 2019, 10:45:13 AM
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