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Customer Marketing Analytics

Phoenix, Arizona
Operations Risk Management

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Job Description

The ‘Commercial Customer Analytics’ team is part of the Global Commercial and Merchant Analytics (GCMA) team within Enterprise Digital and Analytics (EDA) group in American Express.
GCMA is responsible for targeting, acquiring, engaging and retaining commercial customers over online and offline channels and delivering world-class analytics, insights and data products for the Global Commercial Services and Global Merchant Services organizations. In this role, you will be challenged with designing and creating world class customer analytics strategies in a very strong partnership with business partners internal to AXP. The person will perform data analysis, modeling, synthesize conclusions, communicate and present recommendations to partners. The position is part of a highly collaborative environment, interacting with and influencing partners across the Global Commercial Service’s business at American Express.
This B35 role would be a part of EDA’s – Commercial Customer Analytics team focused on using advanced analytics to optimize spend enablement and retention efforts. A very strong focus of this role would be understanding gaps and creating opportunities in customer engagement initiatives and influencing business partners in the usage of analytics driven solutions.
  • Build and maintain strong relationships with key partners in Sales and Marketing to understand business objectives/challenges and provide solutions
  • Design and deliver insightful analyses and reporting to measure performance across several sales channels and initiatives
  • Partner with numerous teams and act as a liaison to drive innovation and identify areas of opportunity
  • Develop actionable data-driven insights through a deep understanding of the business and its data
  • Independently manage cross-collaboration among marketing, sales, capabilities and modeling teams to ensure targeting strategies are appropriately incorporated and deployed/tracked in a timely manner



Excellent communication and interpersonal skills, and ability to build and retain strong working relationships
  • Ability to interact effectively and deliver compelling messages to business leaders across various band levels
  • Demonstrated ability to work independently and across a matrix organization partnering with cross-functional teams and external vendors to deliver solutions at top speed
  • Demonstrated ability / proven track record of striking balance between thought leadership and converting business needs into analytical plans
  • Strong analytical/conceptual thinking acumen to solve business problems and articulate key findings to senior leaders/stakeholders in a succinct and concise manner
  • Ability to project-manage effectively, and  manage several concurrent projects through collaboration across teams/geographies
  • Experience with Hive, Python preferred. Expertise or ability to pick up SAS / SQL skills
  • Master’s degree in a quantitative field (e.g. Statistics, Engineering, Physics, Mathematics and Economics) preferred.


Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.  


ReqID: 19010843
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 12, 2019, 3:29:16 PM
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