American Express Careers

Credit Specialists- After Hours

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


Key responsibilities include but is not limited to the following: 
  • Ensure maximum recovery on CM accounts through inbound telephone contact. Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high Customer satisfaction levels via VoCM scores. 
  • Meet metrics on VoCM, Quality, Contact Rate and ACM. 
  • Shift 24X7. 
  • This role may be subject to additional background verification checks. 
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Graduate with 0-3 years of experience. 
  • Multi-skilled across card platforms/products is preferable. 
  • Ability to multi task such as making decision on accounts while typing and speaking to client. 
  • Should display a penchant for Result Orientation & Personal Accountability. 
  • Should possess sound Analytical, Decision Making and Problem Solving Skills. Proficiency in MS Office - Excel, PowerPoint and Word preferred. 
  • Strong Team Player with high level of integrity. 
  • Strong Knowledge of American Express Product, Policies & Procedures. 
  • Change Management Ability & Self-Motivating skills. 
  • Demonstrated ability to work effectively within a team environment as well as independently.

ReqID: 19011012
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 11, 2019, 1:28:15 PM
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