American Express Careers

Collections Specialist - Low Balance

Phoenix, Arizona
Customer Care Operations

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Job Description

 American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our Global Servicing Network - Credit team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees.
 
 As a Collections Specialist in a collections capacity, you will;
  • Handle high-volume inbound/outbound calls on past due accounts in a dialer environment (please note balances can be upward of 10-15K).
  • Negotiate, collect and resolve accounts using persuasive communication skills and a consultative approach to encourage future card usage.
  • Utilize your negotiation and influencing abilities by offering our Small Business and Consumer customers’ solutions using products and services from the American Express Portfolio.
  • Handle calls in a timely and efficient manner while following established credit procedures.
  • Stay within acceptable performance standards and quality goals.
 
Business hours of operations are seven (7) days a week from 5:00 a.m. to 10:00 p.m. Shift differentials for nights and weekends are provided. Candidates must be flexible. This is a full time opportunity.

 
LOCATION: 20022 N 31st Avenue NW Phoenix/31st Avenue & Beardsley (101 & I-17)

Qualifications

The successful candidate is:
  • A top performer with a proven track record of success
  • An individual with both a competitive and strong will to win attitude
  • Minimum 1 year experience in a consultative client facing environment
  • Proven problem solving and decision making
  • Strong oral communication skills
  • Demonstrated resiliency in a fast paced, metrics driven environment
  • Extremely adaptable in a changing environment
  • Proficiency in MS Office environment
  • Flexibility on both day and evening schedules: weekend availability is required
  • High school diploma or equivalent required
  

“Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”


ReqID: 19011019
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 10, 2019, 11:51:58 AM
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