American Express Careers

Rep I-Collection

D.F., Mexico
Customer Care Operations


Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. 

We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Please contact Recruitment and Selection if you have any questions.


JOB DESCRIPTION

Making outbound calls / receiving incoming calls to collect on overdue balances from merchants. 
Achieving best-in-class servicing effectiveness while meeting operational performance standards such as money collected.



Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



Qualifications

QUALIFICATIONS

Bilingual skills required
- Experience in collections or customer service
- Negotiation skills
- Good analytical skills with attention to accuracy and detail
- Excellent communication skills
- Build strong relationships with team members and clients
- Must be able to work toward deadlines and handle multiple tasks

Provide exceptional customer service to our card members and merchants by demonstrating empathy, building rapport, active listening and providing positive solutions





ReqID: 19011230
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 11, 2019, 1:52:01 PM