American Express Careers

Analyst-Operations Tech

Gurgaon, India
Technology

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Job Description

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Why work for American Express?

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.


Responsibilities:

Planning User Acceptance Testing (UAT) activities that impact front-end, user-focused applications. This includes assessing the testing needs, determining the proper test configuration and data needs, writing and executing test conditions and test scripts, recommending opportunities to automate repetitive tasks, and ensuring the completion of required test documents.

• Tracking and monitoring defects that arise during UAT, and seeing them through to resolution.

• Preparing all testing-related documentation.

• Monitoring project progress by tracking activity, resolving problems, publishing status reports, recommending actions and escalating appropriately.

• Forging strong relationships with various internal business partners, technical partners and vendors.     

 

 

Qualifications

Past Experience:

Academic Background: Graduate

Required Qualifications:

· Good understanding of end-to-end processes in Global Servicing Network operations areas as well as the customer journey.
· Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met.
· Proven self-starter with strong problem solving and decision making skills.
· Ability to assess risks, impacts or implications to operations areas or the customer.
· Strong written and verbal communication skills.
· Applied knowledge of Microsoft Office suite of products.
· Ability to flex work schedule to meet project demands including extended workday and/or possible weekends.
· Preferred familiarity with Amex project methodology (SDLC, Waterfall, and Agile) and related testing methodologies. Prior testing experience is a plus.
· A passion for our Customers!!

Technical Skills/Capabilities:

Preferred familiarity with Amex project methodology (SDLC, Waterfall, and Agile) and related testing methodologies. Prior testing experience is a plus.

Knowledge of Platforms:
Preferred familiarity with Amex project methodology (SDLC, Waterfall, and Agile) and related testing methodologies. Prior testing experience is a plus.

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors

• Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage  

 


ReqID: 19011255
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 13, 2019, 2:47:37 AM
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