American Express Careers

Credit Specialist

Hong Kong, Hong Kong
Customer Care Risk Management

Job Description

  • Perform credit servicing calls whilst delivering the first class customer service;            
  • Handle Pre-authorization request and limit override decision to enable spend;            
  • Negotiate, collect and perform credit control on credit risk accounts in adhere with the policy and procedures;            
  • Achieve specific performance targets based on call monitoring scores, effectiveness of outstanding balances collected, and daily volume handled / productivity;            
  • Effectively negotiate with a customer focused mind-set, and discuss alternate payment arrangements and repayment plans for customers in financial difficulty;             
  • Recommend cancellation, or suspend spending privileges where required, and communicate these actions to customers;
  • Raise recommendation to write-off handling fees, petty balances or penalty charges, when justified or necessary.


  • Fluent English and Cantonese.  Reasonable standard in Mandarin;            
  • Sound analytical skills and Have a grow mindset            
  • Good team player with high personal accountability            
  • Minimum 1 year working experience in Credit, Loan approval, Customer Service will be an advantage.
This role may be subject to additional background verification checks.

ReqID: 19011551
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 20, 2019, 2:44:49 AM