American Express Careers

Commercial Collection Specialist

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


Key responsibilities include, but are not limited to the following:

  • Analyze client information to determine limit coding on the accounts 
  • Meet business metrics on SLA (TAT & Compliance) for the process
  • Work on emails / dialer/ process tools to ensure productivity targets are met as defined while maintaining customer satisfaction
  • Highlight issues through feedback and recommend changes in workflows, procedures, based on customer demands to meet their needs and ensure quality service is given at all times. 
  • Effectively communicate, oral and written, to review and document necessary information.
  • Work on phones to communicate with the card members to educate about Bankruptcy process
  • Ability to evaluate card members financial and account data to make sound business decision
  • Shift 24 x 7 and the role may be subject to additional background verification checks



  • Graduate with 1-3 years of experience
  • Multi-skilled across card platforms/products is preferable.
  • Should display a penchant for Result Orientation & Personal Accountability. 
  • Excellent Interpersonal, Relationship Building, Presentation & Communication Skills (Written & Verbal).
  • Should possess sound Analytical, Decision Making and Problem Solving Skills.
  • Proficiency in MS Office - Excel, PowerPoint and Word preferred.
  • Strong Team Player with high level of integrity.
  • Strong Knowledge of American Express Product, Policies & Procedures. 
  • Change Management Ability & self-motivating skills.
  • Demonstrated ability to work effectively within a team environment as well as independently.
  • Language: English 

ReqID: 19011712
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 24, 2019, 9:50:17 PM
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