American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


  • Work on daily inventory towards cases related to Merchant Services.
  • Keep A Close Eye On Gaps & Recommend Solutions To Plug Them.
  • Consistently Manage High Volumes Of Work Accurately And Efficiently While Working Under Stringent Timelines
  • Focus On Productivity And Efficiency To Ensure Sla’s Are Met
  • Contribute Towards Team Goals By Strictly Managing Individual Productivity & Quality Targets.
  • Demonstrate Strong Focus On Process Improvements.
  • Ensure Adherence To And Compliance With Organization Policies And Audit Controls.
  • Build An Excellent Rapport With The Team & Other Business Groups To Ensure Smooth Day To Day Operations.



  • Graduate/Post Graduate.
  • Relevant Experience An Advantage.
  • Excellent Oral And Written Communication Skills.
  • Strong Interpersonal And Coordination Skills.
  • Strong And Committed Customer Focus And Consistent Demonstration Of Service Excellence.
  • Compliance With Company Policies And Procedures.
  • Ability To Take Independent Decision & Meet Stringent Deadlines.
  • Good Pc Skills.
  • Good command Over Ms Excel, Access & Powerpoint.
  • Strong Result Focus

ReqID: 19011876
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 24, 2019, 2:10:54 AM
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