American Express Careers

Reconciliation Analyst

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


  • Handle card member billing inquiries through voice /non voice channels o Review AMEX Policies and Procedures, analyze, identify and research the inquiry within specified timeframes.
  • Includes cases involving Misposts, Encoding errors, Balance Transfer errors, Claims Paid adjustments, Reconciliation of accounts etc.
  • Correct payments which were credited improperly and provide documentation to support internally (non-merchant) billed charges such as membership fees and finance charge.
  • Route disputes to their proper industry or department if required.
  • Communicate with Card-members via letters/Calls.
  • Process operates both on Triumph and Legacy platforms.
  • This role may be subject to additional background verification checks



  • Excellent interpersonal and communication skills.
  • College Degree / Graduation in any Discipline.
  • Excellent interpersonal and communication skills.
  • Ability to perform in fast paced changing environment.
  • American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

ReqID: 19011980
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 27, 2019, 1:19:32 AM
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