American Express Careers

Customer Care Professional, Small Business Servicing (7 Positions)

Toronto, Canada
Customer Care Operations

Job Description

Do you have a passion to learn? A desire to grow your career and skill-sets across GSG – Global Service Group.  Then this is a great opportunity for you to develop and learn Commercial Service Operations. 
In this role, we’re looking for a candidate to successfully: 
  • Deliver extraordinary customer care and value to Corporate Cardmember that embody the Relationship Care ethos
  • Engage Cardmembers on every interaction that nurture relationships and results in measurable value
  • Be part of a dynamic team that is passionate about improving Cardmembers experience and while contributing to our growth through Value Generation and Digital Engagement
  • Use your exceptional problem solving skills to identify root causes and deliver solutions to exceed Cardmember expectations
  • Expectation of the Customer Care Professional is to drive an extraordinary customer experience, deepen engagement and brand loyalty


Strong candidates will demonstrate:

The successful candidate will demonstrate the following skills, knowledge and experience required;
  • A Growth Mindset, Will to Succeed
  • Fluent in French and English
  • Minimum of two years proven customer service experience
  • Positive attitude demonstrating Blue Box Values
  • A Customer Ambassador mind-set demonstrating enthusiasm and commitment to providing exceptional service
  • Effective communicator verbal and written
  • Motivated to deliver high performance and continually develop and improve
  • Outstanding team player who adopts well to change and is successful working in a role that is heavily influenced by relationships
  • Ability to consult, analyze and assess client needs by carrying out systematic and rational analysis to identify the root cause(s) of problems. Makes informed judgments. Anticipates and prevents recurring problems.
  • Commitment to Card Member satisfaction and service excellence are a top priority
  • Flexibility to work shifts varying shifts between 8am and 8pm, Monday – Friday and Saturday 10am-6pm
  • Strong organizational, follow-up, and decision-making skills
  • Demonstrated ability to work effectively within a team environment
Hours of Operation:
Monday – Friday 8am – 8pm
Rotational Saturdays – 10am-6pm

ReqID: 19011987
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 12, 2019, 11:43:57 AM